Beverage Equipment Service Tech

Liquiserve•Tucson, AZ

About The Position

LiquiServe, a regional institutional and foodservice equipment service provider, is hiring experienced technicians for openings across its territories. The role provides reactive service, preventive maintenance, installation, and removal of countertop beverage equipment for major corporate accounts. Technicians troubleshoot and diagnose equipment issues, replace parts as needed, resolve problems, and train customers onsite. The position involves working remotely to process service-call information using LiquiServe’s dispatch software, keeping accurate paperwork, and sending it to the corporate office in New Mexico weekly. Technicians also handle parts and equipment deliveries, maintain inventory, and arrange equipment pickup and return. The role requires a clean driving record, the ability to lift 50 pounds, required overtime, and participation in a rotating on-call schedule that includes after-hours and weekends. On-call and after-hours time is compensated at time and a half. LiquiServe provides a service van, communication devices, service manuals, training, and parts as required.

Requirements

Clean DMV driving record.
Ability to lift 50 pounds.
Willingness to work required overtime and participate in a rotating on-call week, including after-hours and weekends.
Ability to work remotely in a telecommuting environment and process service-call information using dispatch software.
Ability to organize and maintain accurate paperwork and submit it weekly.
Basic knowledge of electricity, including amperage, voltage, and current; basic heating and refrigeration; and water quality and filtration principles. The posting states that this knowledge is preferred but not required and that training will be provided.
Candidates are subject to a pre-employment drug screen and random drug tests.

Nice To Haves

Experience servicing and installing espresso, drip coffee, liquid coffee, juice, fountain, and/or water filtration equipment in food-service and convenience-store environments.

Responsibilities

Respond to service calls by troubleshooting and diagnosing equipment, replacing parts as needed, resolving problems, and training customers onsite.
Perform preventive maintenance.
Install and remove countertop beverage equipment for major corporate accounts.
Process service-call information remotely using LiquiServe’s Alert dispatch software.
Organize and maintain accurate paperwork and deliver it weekly to the corporate office in New Mexico using company-provided prepaid mailers.
Carry company-issued communication devices and report problems with them.
Facilitate delivery of repair parts and customer equipment, maintain inventory, and execute equipment pickup and return.
Provide superior customer service by focusing on customer needs, sustaining positive customer relationships, and collaborating with customers on plans and solutions.
Participate in required overtime and a rotating territory on-call schedule, including after-hours and weekend coverage.