Beverage Equipment Service Tech A

Suntory•Salisbury, MD

11d

About The Position

Pepsi Bottling Ventures is seeking a Beverage Equipment Service Tech A to provide efficient repair service within an assigned territory for vendors, coolers, fountain equipment, and other designated equipment. The technician represents PBV while providing exceptional customer service and learns PBV operations, industry-specific equipment, repair processes, and applicable governmental guidelines. The role involves daily customer interactions to diagnose equipment issues, educate and support customers, and meet customer expectations and PBV business objectives. The technician uses electrical, mechanical, and pneumatic testing equipment to diagnose, repair, and test components; performs preventive maintenance and reactive repairs; manages service calls and parts; and maintains a company truck in accordance with commercial vehicle regulations. Daily travel to assigned accounts is required, and overnight travel may be required.

Requirements

High school diploma or equivalent.
At least two years of experience in beverage equipment repair or a related field, such as small appliance repair, plumbing, electrical work, or refrigeration; relevant coursework may substitute for experience.
Good oral and written communication skills.
Valid driver’s license and a good driving record; must meet PBV driving guidelines.
Ability to travel daily to assigned accounts; overnight travel may be required.
Knowledge of electrical components, electronics, plumbing, board-level schematics, refrigeration, vending and fountain equipment repair, parts, and troubleshooting.
Attention to detail, patience, and problem-solving ability.
Ability to work the hours necessary to complete assigned tasks.
Knowledge of customer-service principles and processes, including needs assessment, quality standards, and evaluating customer satisfaction.
Ability to understand the functionality of SAP, IFS, Microsoft Word, and Excel.

Nice To Haves

Knowledge of public safety and security equipment, policies, and procedures for protecting people, data, property, and institutions.
Ability to gain an understanding of food service personnel responsibilities.
Ability to coach and train others.
Advanced skill set of Beverage Equipment Service Technician B.

Responsibilities

Provide customer service while diagnosing equipment issues, educating and supporting customers, and meeting customer expectations and PBV business objectives.
Use electrical, mechanical, and pneumatic testing equipment to diagnose, repair, and test equipment components.
Perform preventive maintenance and reactive repairs in support of PCNA quality objectives and revenue.
Use a handheld computer to record call details, manage parts, identify equipment locations, and document work performed.
Review daily activity and reassign work within the territory as needed.
Manage truck operation, cleanliness, and parts inventory, and comply with commercial vehicle regulations.
Learn PBV operations, industry equipment, repair processes, and governmental guidelines.
Perform other duties as assigned.

Benefits

Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave.
401(k) with company match.
Medical, prescription, dental, and vision insurance options, plus supplemental health plan options including accident, critical illness, and hospitalization coverage.
Saving and spending accounts.
Company-paid telemedicine services.
Free counseling and information services.
Wellness program.
Company-paid life insurance.
Company-paid disability coverage.
Adoption assistance.
Education assistance.
Legal service plan option.
Pay advance option.