Beverage Equipment Service Tech A

Pepsi Bottling Ventures•Salisbury, MD

10d

About The Position

Pepsi Bottling Ventures is seeking a Beverage Equipment Service Tech A to provide repair service within an assigned territory for vendors, coolers, fountain equipment, and other designated equipment. The role delivers customer service while representing PBV, and involves learning PBV operations, industry equipment, repair processes, and applicable governmental guidelines. The technician diagnoses, repairs, and tests equipment and its components using electrical, mechanical, and pneumatic testing equipment. The role also supports preventive maintenance and reactive repairs, manages service records and parts using a hand-held computer, reviews and reassigns daily territory work, and maintains the service truck and its inventory. Daily travel to assigned accounts is required; overnight travel may be required.

Requirements

High school diploma or equivalent.
At least two years of experience in beverage equipment repair or a related field, such as small appliance repair, plumbing, electrical work, or refrigeration; relevant coursework may substitute for experience.
Good oral and written communication skills.
Ability to meet PBV driving guidelines and hold a valid driver's license with a good driving record.
Ability to travel daily to assigned accounts; overnight travel may be required.
Knowledge of electrical components, electronics, plumbing, board-level schematics, refrigeration, vending and fountain equipment repair, parts, and troubleshooting.
Attention to detail, patience, and problem-solving ability.
Ability to work the hours necessary to complete assigned tasks.
Knowledge of customer service principles and processes, including needs assessment, quality standards, and evaluating customer satisfaction.
Ability to understand the functionality of SAP, IFS, Microsoft Word, and Excel.
Ability to gain an understanding of food service personnel responsibilities.

Nice To Haves

Knowledge of public safety and security equipment, policies, and procedures for protecting people, data, property, and institutions.
Ability to coach and train others.

Responsibilities

Provide repair service within an assigned territory for vendors, coolers, fountain equipment, and other designated equipment.
Interact with customers to diagnose equipment issues, educate and support them, and meet customer expectations and PBV business objectives.
Perform diagnostics, repairs, and component testing using electrical, mechanical, and pneumatic testing equipment.
Perform preventive maintenance and reactive repairs to meet PCNA quality objectives and drive revenue.
Use a hand-held computer to accurately record call details, parts management, equipment locations, and work performed.
Review daily activity and reassign work within the territory as needed.
Manage and control truck operation, cleanliness, and parts inventory.
Comply with commercial vehicle regulations.
Perform other duties as assigned.

Benefits

Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave.
401(k) with a company match.
Medical, prescription, dental, and vision insurance options.
Supplemental health plan options, including accident, critical illness, and hospitalization coverage.
Saving and spending accounts.
Company-paid telemedicine services.
Free counseling and information services.
Wellness program.
Company-paid life insurance.
Company-paid disability coverage.
Adoption assistance.
Education assistance.
Legal service plan option.
Pay advance option.