Beverage Equipment Service Tech

Liquiserve•Albuquerque, NM

10d

About The Position

LiquiServe, a regional institutional and foodservice equipment service provider, is seeking experienced technicians for immediate openings across its territories. The technician provides reactive service, preventive maintenance, and installation and removal of countertop beverage equipment for major corporate accounts. The role involves remote work in a telecommuting environment, processing service call information with LiquiServe’s dispatching software, and maintaining accurate paperwork for weekly delivery to the corporate office in New Mexico. Technicians also facilitate the delivery and return of equipment and parts and provide customer training and service. The position requires lifting up to 50 pounds, required overtime, and rotating on-call weeks, including after-hours and weekend coverage. On-call and after-hours time is compensated at one and a half times the regular rate. A clean driving record is required, and candidates are subject to pre-employment and random drug tests. The company provides a service van, cell phone, service manuals, training, and parts as needed.

Requirements

Ability to lift 50 pounds.
Willingness to work required overtime and participate in a rotating on-call week, including after-hours and weekend coverage.
Ability to work remotely in a telecommuting environment and process service-call information using dispatching software.
Clean DMV driving record.
Subject to pre-employment drug screening and random drug tests.

Nice To Haves

Knowledge of basic electricity, including amperage, voltage, and current.
Understanding of basic heating and refrigeration, water quality, and filtration principles; training is available.
Experience servicing and installing espresso, drip coffee, liquid coffee, juice, fountain, and/or water filtration equipment in foodservice and convenience-store environments.

Responsibilities

Troubleshoot and diagnose equipment problems, replace parts as needed, resolve service issues, and provide on-site customer training.
Perform preventive maintenance.
Install and remove countertop beverage equipment for major corporate accounts.
Process service call information remotely using LiquiServe’s Alert dispatching software.
Organize and maintain clean, accurate paperwork and send it to the corporate office in New Mexico weekly using company-provided prepaid mailers.
Carry company-issued communication devices and report problems with those devices.
Facilitate delivery of repair parts and customer equipment, maintain inventory, and execute equipment pickup and return.
Provide superior customer service by focusing on customer needs, developing and sustaining positive customer relationships, and collaborating with customers on plans and solutions.