Beverage Equipment Service Tech

LIQUISERVE, LLC•Billings, MT

12h•$23 - $27•Hybrid

About The Position

LiquiServe, a regional institutional and foodservice equipment service provider operating across Montana, Wyoming, the Western Dakotas, Colorado, New Mexico, the Pacific Northwest, and West Texas, is seeking experienced technicians for immediate openings in all territories. The role provides reactive service, preventive maintenance, and installation and removal of countertop beverage equipment for major corporate accounts. Technicians work remotely to process service-call information and maintain and submit paperwork, while also delivering repair parts and customer equipment and managing inventory and equipment returns. The position includes after-hours and weekend on-call work on a territory rotation, as well as required overtime. Candidates must have a clean driving record. LiquiServe provides a service van, cell phone, service manuals, training, and parts as needed. The company states that on-call and after-hours time is compensated at time and a half.

Requirements

Clean DMV driving record.
Ability to lift 50 pounds.
Willingness to work required overtime and participate in after-hours and weekend on-call rotation.
Knowledge of basic electricity, including amperage, voltage, and current, and an understanding of basic heating and refrigeration, water quality, and filtration principles; the posting states that this knowledge is preferred but not required and that training will be provided.

Nice To Haves

Experience servicing and installing espresso, drip coffee, liquid coffee, juice, fountain, and/or water filtration equipment in foodservice and convenience-store environments.

Responsibilities

Troubleshoot and diagnose equipment issues, replace parts as needed, resolve problems, and provide on-site customer training.
Perform preventive maintenance.
Install and remove countertop beverage equipment for major corporate accounts.
Work required overtime and participate in the territory's rotating on-call week, including after-hours and weekend coverage.
Work remotely in a telecommuting environment to process service-call information using LiquiServe's Alert dispatching software.
Organize and maintain accurate paperwork and deliver it to the corporate office in New Mexico weekly using provided prepaid mailers.
Carry company-issued communication devices and report problems with those devices.
Deliver repair parts and customer equipment, maintain inventory, and handle equipment pickup and return.
Provide superior customer service by focusing on customer needs, sustaining positive customer relationships, and collaborating with customers on plans and solutions.