Beverage Equipment Service Tech A (Thurs-Mon)

Pepsi Bottling Ventures•St. Pauls, NC

About The Position

Pepsi Bottling Ventures is seeking a Beverage Equipment Service Tech A to provide efficient repair service within an assigned territory for vendors, coolers, fountain equipment, and other designated equipment. The technician provides exceptional customer service while representing PBV, and learns PBV operations, industry equipment, repair processes, and applicable governmental guidelines. The role requires diagnosing, repairing, and testing equipment; managing service calls, parts, and truck operations; and meeting quality objectives through preventative maintenance and reactive repairs. The technician uses a handheld computer to record call details, parts, equipment locations, and work performed, and may review and reassign daily work within the territory. Daily travel to assigned accounts is required, and overnight travel may be required.

Requirements

High school diploma or equivalent.
At least two years of experience in beverage equipment repair or a related field, such as small appliance repair, plumbing, electrical work, or refrigeration; relevant coursework may substitute for experience.
Good oral and written communication skills.
Ability to meet PBV driving guidelines and hold a valid driver's license with a good driving record.
Ability to travel daily to assigned accounts; overnight travel may be required.
Knowledge of electrical components, electronics, plumbing, board-level schematics, refrigeration, vending and fountain equipment repair, parts, and troubleshooting.
Attention to detail, patience, and problem-solving ability.
Ability to work the hours necessary to complete assigned tasks.
Knowledge of customer-service principles and processes, including needs assessment, quality standards, and evaluating customer satisfaction.
Ability to understand the functionality of SAP, IFS, Microsoft Word, and Excel.

Nice To Haves

Knowledge of public safety and security equipment, policies, and procedures for protecting people, data, property, and institutions.
Ability to gain an understanding of Food Service personnel responsibilities.
Ability to coach and train others.

Responsibilities

Provide repair service within an assigned territory for vendors, coolers, fountain equipment, and other designated equipment.
Deliver customer service by diagnosing customer needs, educating customers, and supporting them while meeting customer expectations and PBV business objectives.
Maintain and manage equipment by diagnosing, repairing, and testing components using electrical, mechanical, and pneumatic testing equipment.
Perform preventative maintenance and reactive repairs to meet PCNA quality objectives and drive revenue.
Use a handheld computer to accurately record call details, parts management, equipment locations, and work performed.
Review daily activity and reassign work within the territory as needed.
Manage and control truck operation, cleanliness, and parts inventory.
Meet commercial vehicle regulations.
Learn PBV operations, industry equipment, repair processes, and governmental guidelines.
Perform other duties as assigned.

Benefits

Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave.
401(k) with company match.
Medical, prescription, dental, and vision insurance options, plus supplemental health plan options including accident, critical illness, and hospitalization coverage.
Savings and spending accounts.
Company-paid telemedicine services.
Free counseling and information services.
Wellness program.
Company-paid life insurance.
Company-paid disability coverage.
Adoption assistance.
Education assistance.
Legal service plan option.
Pay advance option.