Beverage Equipment Service Tech A (Thurs-Mon)

Suntory•St. Pauls, NC

About The Position

Pepsi Bottling Ventures is seeking a Beverage Equipment Service Tech A to provide effective and efficient repair service within an assigned territory for vendors, coolers, fountain equipment, and other designated equipment. The technician provides exceptional customer service while representing PBV, and learns PBV operations, industry-specific equipment, repair processes, and governmental guidelines. The role involves diagnosing, repairing, and testing equipment, managing service calls and parts, maintaining a service truck, and meeting PCNA quality objectives through preventive maintenance and reactive repairs. The technician interacts with customers daily to support their needs and meet customer expectations and business objectives. The position is scheduled Thursday through Monday; hours necessary to complete assigned tasks may be required, and overnight travel may be required. Pepsi Bottling Ventures is jointly owned by Suntory and PepsiCo and makes, sells, and distributes PepsiCo and other beverages. It operates in five states and also develops and distributes its own beverage products.

Requirements

High school diploma or equivalent.
At least two years of experience in beverage equipment repair or a related field, such as small appliance repair, plumbing, electrical work, or refrigeration; relevant coursework may substitute for experience.
Good oral and written communication skills.
Ability to meet PBV driving guidelines and hold a valid driver’s license with a good driving record.
Ability to travel daily to assigned accounts; overnight travel may be required.
Knowledge of electrical components, electronics, plumbing, board-level schematics, refrigeration, vending and fountain equipment repair, parts, and troubleshooting.
Attention to detail, patience, and problem-solving ability.
Ability to work the hours necessary to complete assigned tasks.
Knowledge of customer-service principles and processes, including needs assessment, quality standards, and evaluating customer satisfaction.
Ability to understand the functionality of SAP, IFS, Microsoft Word, and Excel.

Nice To Haves

Knowledge of public safety and security equipment, policies, and procedures for protecting people, data, property, and institutions.
Ability to coach and train others.
Ability to gain an understanding of food service personnel responsibilities.

Responsibilities

Provide repair service within an assigned territory for vendors, coolers, fountain equipment, and other designated equipment.
Interact with customers daily to diagnose needs, provide education and support, and meet customer expectations and PBV business objectives.
Use advanced skills of a Beverage Equipment Service Technician B.
Diagnose, repair, and test equipment and components using electrical, mechanical, and pneumatic testing equipment.
Meet PCNA quality objectives by performing preventive maintenance and reactive repairs to drive revenue.
Use a hand-held computer to accurately record call details, parts management, equipment location, and work performed.
Review daily activity and reassign work within the territory as needed.
Manage and control truck operation, cleanliness, and parts inventory while meeting commercial vehicle regulations.
Perform other duties as assigned.

Benefits

Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
401(k) with company match
Medical, prescription, dental, and vision insurance options, plus supplemental health plan options, including accident, critical illness, and hospitalization
Saving and spending accounts
Company-paid telemedicine services
Free counseling and information services
Wellness program
Company-paid life insurance
Company-paid disability coverage
Adoption assistance
Education assistance
Legal service plan option
Pay advance option