BEVERAGE BAR PORTER

Hollywood Casino at Charles Town Races • Charles Town, WV

6d

About The Position

The Beverage Bar Porter supports cocktail servers and bartenders to ensure guests receive timely, consistent beverage service. The role involves keeping bars, lounges, storage areas, and equipment clean and stocked; preparing supplies and garnishes; assisting with beverage service; and providing courteous, professional guest interactions. The porter is expected to follow health, safety, company, department, and regulatory requirements, maintain a professional appearance, and support coworkers as needed.

The position requires a minimum age of 21, a high school diploma or GED, or a stated alternative of one to three months of related experience or training, or an equivalent combination. Required certifications and licenses include West Virginia Racing Commission licensing, Food Handler certification, and TIPS and TOPs certification. The job involves standing and walking for extended periods, frequent lifting and moving of items up to 50 pounds, and occasional exposure to smoke, damp conditions, moving mechanical parts, and electrical-shock risk.

Requirements

• Must be at least 21 years old to apply.
• High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
• Ability to use common-sense understanding to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
• Must be licensed by the West Virginia Racing Commission.
• Must be able to obtain proper Food Handler Certification.
• Must be TIPS and TOPs certified.
• Ability to work evenings, weekends, and holidays.
• Ability to regularly stand, walk, use hands, reach, and talk or hear; frequently stoop, kneel, crouch, or crawl and taste or smell; and occasionally sit and climb or balance.
• Ability to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
• Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

• Assist cocktail servers and bartenders with their job functions to ensure a consistent flow of service to guests.
• Remove dirty ashtrays and used glassware, keep bar areas and floors clean, and clear and wipe tables in lounge areas when no cocktail server is present.
• Maintain a clean work environment according to Health Department standards, including checking glass washers for proper chemicals and replenishing soap and hand towels at hand sinks.
• Maintain par stock by ordering bar supplies, receiving and delivering products to the appropriate outlet, and stocking them according to specifications.
• Stock and restock bars and server wells with supplies, bar glasses, ice, products, and other required items.
• Cut fruit to specification and prepare condiment caddies.
• Collect trash from outlets and wipe down walls behind trash containers.
• Distribute clean bar towels and collect and discard soiled towels in the appropriate place.
• Collect excess glasses from bars, return them to the appropriate outlet, and retrieve bar glasses from dish areas.
• Organize and clean pump rooms, coolers, and storage areas, and sweep and mop their floors.
• Soak and clean soda bag-in-box hoses and nozzles.
• Replace and rotate draught beer kegs, liquor, and soda bag-in-boxes as required.
• When assisting bartenders with orders, make eye contact, greet guests, close interactions courteously, use guest names, and remember preferences.
• Prepare beverages promptly and professionally to specification, with speed and accuracy.
• Handle guest issues professionally and communicate problems and concerns to management.
• Request proof of age from guests who appear to be under 30.
• Monitor the bar to ensure guests receive beverage service in a timely manner.
• Provide guests with property information, promotions, programs, and attractions.
• Maintain a professional, neat appearance and a courteous, friendly attitude toward team members and guests.
• Assist coworkers as needed and complete other assigned duties.
• Follow department and company policies and procedures, applicable state and federal laws, and regulatory requirements.
• Support and demonstrate superior customer service, including ACES Customer Service, and model the property's core values and established grooming standards.
• Maintain a valid West Virginia racing license, Food Handler permit, and TIPS certifications.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage, which may vary by position.
• 401(k) matching, which may vary by position.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED