Beverage Bar Porter

PENN Entertainment • Charles Town, WV

1d

About The Position

The Beverage Bar Porter supports cocktail servers and bartenders to ensure a consistent flow of service to guests. The role maintains cleanliness and supplies across bars, lounges, pump rooms, coolers, and storage areas; stocks bars and server wells; handles glassware, trash, bar towels, fruit, condiments, and beverage equipment; and assists bartenders with guest orders. Team members are expected to provide courteous, prompt, accurate guest service, address guest issues professionally, share property information and promotions, and follow company, department, health, and regulatory standards. The position requires a professional appearance, a friendly attitude, appropriate certifications and licenses, and availability to work evenings, weekends, and holidays.

Requirements

• Must be at least 21 years of age to apply.
• High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
• Ability to perform basic arithmetic, including calculations with whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
• Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and solve problems involving a few concrete variables in standardized situations.
• Must be licensed by the West Virginia Racing Commission.
• Must be able to obtain proper Food Handler Certification.
• Must be TIPS and TOPs certified.
• Ability to work evenings, weekends, and holidays.
• Regularly stand, walk, use hands to handle or feel objects, reach, and talk or hear; frequently stoop, kneel, crouch, or crawl and taste or smell; occasionally sit and climb or balance.
• Regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Assist cocktail servers and bartenders with their job functions to ensure a consistent flow of guest service.
• Remove dirty ashtrays and used glassware from bar tops and areas, and clear and wipe tables in lounge areas without a cocktail server.
• Keep work areas clean in accordance with Health Department standards, including checking glass washers for proper chemicals and maintaining soap and hand towels at hand sinks.
• Maintain par stock by ordering bar supplies; receive and deliver products to the appropriate outlet and stock them according to specifications.
• Stock and restock bars with supplies, glasses, and ice, and stock server wells with required products and supplies.
• Cut fruit to specification and prepare condiment caddies.
• Collect trash from outlets, wipe down walls behind trash containers, and distribute clean bar towels while collecting soiled towels for proper disposal.
• Collect excess glasses from bars, return them to the appropriate outlets, and retrieve bar glasses from dish areas.
• Organize and clean pump rooms, coolers, and storage areas, including sweeping and mopping floors.
• Soak and clean soda bag-in-box hoses and nozzles.
• Replace and rotate draught beer kegs, liquor, and soda bag-in-boxes as required.
• When assisting bartenders with orders, greet guests, make eye contact, use guest names and remember preferences, and provide courteous service.
• Prepare beverages promptly and professionally according to specifications, with speed and accuracy.
• Handle guest issues promptly and professionally, and communicate problems and concerns to management.
• Request evidence of age from guests who appear to be under 30.
• Monitor the bar to ensure guests receive beverage service in a timely manner.
• Provide guests with property information, promotions, programs, and attractions.
• Maintain a neat, professional appearance and a courteous, friendly attitude toward team members and guests.
• Assist co-workers as needed and complete other assigned duties.
• Act as a role model, support company and property values, and comply with department and company policies, procedures, and applicable state and federal laws.
• Promote and demonstrate superior customer service and ACES Customer Service standards.
• Maintain a valid West Virginia racing license, Food Handler permit/certification, and TIPS and TOPs certifications.

Benefits

• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increases with length of employment.
• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Career growth support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED