Benefits Technology Coordinator

Marsh•Maitland, FL

2d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). As our Benefits Technology Coordinator on the Employee Health and Benefits team, you’ll provide internal support to the Technology team for implementations of new services, renewals and carrier/vendor integrations including EDI, API, and data exchanges. The EH&B Technology and Integrations Coordinator will also provide internal support as an Electronic Data Interface resource and subject matter expert.

Requirements

Current Florida 2-15 License or willingness to obtain
Ability to interpret technology issue and provide supportive solutions
College degree; or 1+ years related experience and/or training; or equivalent combination of education and experience
Minimum of 1 year industry experience to include a strong technology background with Benefits Administration systems
Working Knowledge of Employee Navigator
Possess skills necessary to communicate with internal and external clients, carriers and prospects
Intermediate to advanced level Excel knowledge
Ability to maintain and organize electronic files on the company document management system
Working knowledge of Benefit Point Management System, or willingness to learn
Excellent organizational skills with high attention to detail

Responsibilities

Support the Technology team with implementations, renewals and integration projects, including EDI, API, and data exchanges.
Resolve data discrepancies from interfaces.
Research escalations from internal and external team members for ongoing issues.
Communicate and coordinate with internal team members, external vendors and carriers to ensure completion of all integration projects.
Continuously improve internal processes to improve quality, increase consistency, and shorten timetables.
Assist with the creation and review of technical requirements, test plans and renewals, training materials and procedure documents.
Collect required documentation and contacts needed for integrations, and serve as liaison for all integration projects.
Coordinate testing with third parties for interfaces during renewal and special projects.