Benefits Coordinator

Alera Group•Deerfield, IL

12h•Hybrid

About The Position

At Alera Group, our Employee Benefits team helps employers design, implement, and support programs that care for people and strengthen organizations. We’re seeking a Benefits Coordinator, Spending Accounts who will provide direct support in system setup and day-to-day service requests, ensuring a seamless client experience and operational accuracy. The Benefits Coordinator collaborates closely with internal teams, carriers, producers, and clients to ensure timely, accurate, and professional service. This role is ideal for someone who is detail-oriented, service-minded, and eager to grow within the employee benefits field.

Requirements

Strong client service skills and ability to manage multiple accounts or projects
Knowledge of medical dental vision life and disability benefit programs
Strong communication collaboration and organizational skills
Ability to manage multiple priorities in a fast paced environment
Detail orientation
Accountability and follow through
Collaborative mindset
Client first thinking
Strong organizational and problem solving skills
Active State Life & Health License
Ability to obtain required licensure within 6 months of hire
Ongoing continuing education to maintain active status

Nice To Haves

Bachelor’s degree or equivalent professional experience
Two plus years of experience in employee benefits administration insurance brokerage or related field
Experience with agency management systems and Microsoft Office tools including Excel
Understanding of compliance and regulatory requirements related to employee benefits

Responsibilities

Support clients with coverage placement, renewals, claims coordination, policy analysis and day to day service needs
Serve as a key point of contact for routine client service inquiries and coordinate activities with internal and external partners
Collaborate with carriers and internal teams to resolve enrollment billing and claims issues
Contribute to retention and growth initiatives by delivering consistent and responsive client service
Maintain documentation in agency management systems including client records correspondence and policy information
Ensure compliance with internal workflows regulatory requirements and policy accuracy standards
Support audits reporting and administrative processes related to client accounts
Coordinate service tasks across internal teams to ensure timely and accurate execution of deliverables
Assist with enrollment processing eligibility updates and benefits program administration
Assist in identifying coverage gaps or risk mitigation strategies and support improvements in service delivery
Partner on new business opportunities by supporting data gathering carrier submissions and renewal activities
Contribute to workflow improvements and process documentation to enhance efficiency and consistency
Support preparation of client materials presentations and reporting as needed