Benefits Coordinator

Johns Hopkins Applied Physics Laboratory•Laurel, MD

1d•Onsite

About The Position

We are seeking a Benefits Coordinator to help us with the day-to-day administration of employee and retiree benefit programs, including health and welfare plans and retirement-related benefits. This position serves as a primary point of contact for employees and retirees, providing guidance and support on benefit eligibility, enrollment, claims, and plan provisions. The Benefits Coordinator delivers exceptional customer service while ensuring benefit transactions are processed accurately and in compliance with applicable plan provisions and regulations.

Requirements

Possess an Associate’s Degree and 2+ year of experience in benefits administration. In lieu of degree, 3+ years of benefits administration experience.
Proven experience providing exceptional customer service support in a collaborative/team environment.
Demonstrate excellent verbal and written communication skills.
Possess strong organization skills, ability to meet deadlines and attention to detail
Proficient in Excel, Word and Outlook
Hold US Citizenship or permanent resident status, as required to access APL’s facilities and networks, subject to applicable laws.

Nice To Haves

A Bachelor’s degree in Human Resources or related field
Formal benefits training such as CEBS classes or workshops
Any HRIS system knowledge
Working knowledge of health and welfare benefit plans and benefits administration processes
Familiarity with applicable federal regulations, including COBRA, HIPPA, ACA and Section 125 plans

Responsibilities

Serve as the primary point of contact for new hire inquiries related to health and welfare benefits
Provide customer service and benefits support to active employees and retirees via phone, email, and in person
Process benefit enrollments, life event changes, and terminations in accordance with plan provisions and regulatory requirements
Review and approve benefit changes resulting from qualified life events
Maintain accurate employee benefit records and documentation
Assist with employee benefit communications and educational materials
Participate in benefit fairs, new hire orientations, employee meetings, and other informational sessions
Partner with internal departments and benefit vendors to resolve eligibility, enrollment, and claims-related issues
Support annual Open Enrollment activities
Assist with audits, reporting, and other special projects
Maintain employee benefit files, including filing, record retention, and document purging in accordance with established procedures