Benefits Technology Coordinator
About The Position
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). A day in the life. As our Benefits Technology Coordinator on the Employee Health and Benefits team, you’ll provide internal support to the Technology team for implementations of new services, renewals and carrier/vendor integrations including EDI, API, and data exchanges. Support the Technology team with implementations, renewals and integration projects, including EDI, API, and data exchanges. Resolve data discrepancies from interfaces. Research escalations from internal and external team members for ongoing issues. Communicate and coordinate with internal team members, external vendors and carriers to ensure completion of all integration projects. Continuously improve internal processes to improve quality, increase consistency, and shorten timetables. Assist with the creation and review of technical requirements, test plans and renewals, training materials and procedure documents; Collect required documentation and contacts needed for integrations, and serve as liaison for all integration projects. Coordinate testing with third parties for interfaces during renewal and special projects. The EH&B Technology and Integrations Coordinator will also provide internal support as an Electronic Data Interface resource and subject matter expert.
Requirements
- Current Florida 2-15 License or willingness to obtain
- Ability to interpret technology issue and provide supportive solutions
- College degree; or 1+ years related experience and/or training; or equivalent combination of education and experience
- Minimum of 1 year industry experience to include a strong technology background with Benefits Administration systems
- Working Knowledge of Employee Navigator
- Possess skills necessary to communicate with internal and external clients, carriers and prospects
- Intermediate to advanced level Excel knowledge
- Ability to maintain and organize electronic files on the company document management system
- Working knowledge of Benefit Point Management System, or willingness to learn
- Excellent organizational skills with high attention to detail
Responsibilities
- Support the Technology team with implementations, renewals and integration projects, including EDI, API, and data exchanges.
- Resolve data discrepancies from interfaces.
- Research escalations from internal and external team members for ongoing issues.
- Communicate and coordinate with internal team members, external vendors and carriers to ensure completion of all integration projects.
- Continuously improve internal processes to improve quality, increase consistency, and shorten timetables.
- Assist with the creation and review of technical requirements, test plans and renewals, training materials and procedure documents.
- Collect required documentation and contacts needed for integrations, and serve as liaison for all integration projects.
- Coordinate testing with third parties for interfaces during renewal and special projects.
- Provide internal support as an Electronic Data Interface resource and subject matter expert.
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
