Benefits Technology Coordinator

IMA Financial Group•Salt Lake, UT

About The Position

Supports and demonstrates IMA’s core values. Values and understands the importance of diversity, equity, and inclusion among all IMA associates. Provides internal and external support as a Client Onboarding coordinator for new and existing Employee Navigator clients, including implementation and maintenance of Benefit Administration Systems. Provides ongoing technical support contact and develops and maintains relationships with external vendors, third parties, and carriers. Provides research resolution for escalations from internal and external clients, and completes special projects as assigned. Builds client platforms and project management of client onboarding and renewal.

Requirements

Up to 6 months of similar or related experience
Equivalent to a two-year college degree or completion of a specialized course of study at a business or trade school
Excellent interpersonal skills, both internally and externally
Ability to be firm and persuasive when needed, while maintaining good relationships
High degree of courtesy, diplomacy and tact
Ability to handle sensitive information with confidentiality
Proficiency with Microsoft products and agency systems including Employee Navigator
Ability to analyze and interpret data
Strong communication and presentation skills, as well as written skills
Ability to communicate ideas in a clear and concise manner
Commitment to work through projects to completion
Strong reasoning skills
Excellent organizational skills
Effectively prioritizes tasks and manages multiple projects while meeting timelines

Responsibilities

Supports and demonstrates IMA’s core values
Values and understands the importance of diversity, equity, and inclusion among all IMA associates
Provides internal and external support as a Client Onboarding coordinator for new and existing Employee Navigator clients, including implementation and maintenance of Benefit Administration Systems
Provides ongoing technical support contact and develops and maintains relationships with external vendors, third parties and carriers
Provides research resolution for escalations from internal and external clients, and completes special projects as assigned
Builds client platforms and project management of client onboarding and renewal