Benefits Coordinator

Charles River Associates•Boston, MA

3d•$55,000 - $65,000•Hybrid

About The Position

The Human Capital team comprises about 25 professionals committed to attracting, developing, and retaining excellent colleagues across the firm. Our culture embraces a growth mindset: inspiring excellence and bringing expertise and innovation to the role every day. The Benefits & Mobility team is central to CRA’s success by ensuring a comprehensive total rewards program to retain great talent. This role supports the day to day administration of CRA’s health, welfare, and retirement benefit plans and other programs and stays current on legal and regulatory mandates that impact company policies and employee benefits. This position reports to the Benefits Manager, Americas, with primary responsibilities to: Support the administration of global group benefit programs, including, but not limited to, health, dental, short-term and long-term disability, life, flexible spending, retirement savings, and voluntary benefits; Serve as a primary point of contact for employee inquiries (phone and email) related to benefit options, eligibility, claims and coverage; partners with consultants and insurance carriers to resolve issues and guide employees to appropriate internal and external resources; Audit and reconcile benefits invoices to ensure payments to vendors are made timely and accurately each month; Collaborate with Payroll to ensure deductions and withholdings for employee benefits and/or related taxes are correct; Administer US commuter benefits program; Coordinate and conduct new hire benefits orientations; Partner with HRIS team as a liaison to support benefits-related system processes and data accuracy; Follow administrative procedures and processes, recommend improvements and update documentation as necessary. Coordinate with HRIS and Payroll teams to ensure that policies and procedures to obtain, record, and process information are followed; Assist with compliance-related documentation, employee communications, and required government filings; Support benefit terminations for departing employees, including coordination with COBRA administrators; Support ongoing benefits audits and data validation efforts; Perform other relevant duties as assigned. Wellness Program Administration Serve as a Wellness Ambassador, championing and supporting CRA’s global wellness initiatives; Support the administration of CRA’s wellness program, including but not limited to wellness communications, the monthly newsletter, maintenance of the wellness calendar, and coordination of corporate challenges and webinars; Global Mobility Administration Support the administration of global mobility programs, including employee transfers and immigration processes, as assigned.

Requirements

Bachelor’s degree in a related discipline (human resources, management, social sciences or similar), or equivalent relevant full-time work experience
Up to two years’ progressive work experience in benefits administration, experience in a professional services firm preferred
Solid understanding of health & welfare, 401(k), and ERISA plan regulations and compliance for multi-state and federal levels
Working knowledge of MS Office Suite, with an intermediate level knowledge of Excel. Knowledge of Workday or comparable HRIS preferred
Excellent listening, verbal presentation, and written communication skills
Maintains the highest degree of confidentiality
Flexibility and resiliency in the face of change and business pressures with the ability to work in a high volume, fast paced environment with changing priorities
Process-improvement oriented
High standards of client service and interpersonal skills; To be successful, the incumbent must demonstrate strong initiative
Well-organized with attention to detail and accuracy
Ability to multi-task and prioritize, willing to ask questions and be a team player when necessary to effectively complete work
Ability to interpret benefit and company policies and apply them to individual situations

Nice To Haves

experience in a professional services firm preferred
Knowledge of Workday or comparable HRIS preferred

Responsibilities

Support the administration of global group benefit programs, including, but not limited to, health, dental, short-term and long-term disability, life, flexible spending, retirement savings, and voluntary benefits
Serve as a primary point of contact for employee inquiries (phone and email) related to benefit options, eligibility, claims and coverage; partners with consultants and insurance carriers to resolve issues and guide employees to appropriate internal and external resources
Audit and reconcile benefits invoices to ensure payments to vendors are made timely and accurately each month
Collaborate with Payroll to ensure deductions and withholdings for employee benefits and/or related taxes are correct
Administer US commuter benefits program
Coordinate and conduct new hire benefits orientations
Partner with HRIS team as a liaison to support benefits-related system processes and data accuracy
Follow administrative procedures and processes, recommend improvements and update documentation as necessary. Coordinate with HRIS and Payroll teams to ensure that policies and procedures to obtain, record, and process information are followed
Assist with compliance-related documentation, employee communications, and required government filings
Support benefit terminations for departing employees, including coordination with COBRA administrators
Support ongoing benefits audits and data validation efforts
Perform other relevant duties as assigned
Serve as a Wellness Ambassador, championing and supporting CRA’s global wellness initiatives
Support the administration of CRA’s wellness program, including but not limited to wellness communications, the monthly newsletter, maintenance of the wellness calendar, and coordination of corporate challenges and webinars
Support the administration of global mobility programs, including employee transfers and immigration processes, as assigned