Benefits Coordinator

Dogwood Alliance, Inc.•Asheville, NC

1d•Remote

About The Position

The Benefits Coordinator serves as a support to the Fin/Ops department, ensuring that daily people processes are executed with precision, empathy, and equity. Reporting to the Director of People & Culture, this role holds primary authority over HR data integrity and administrative workflows, directly impacting the organization’s ability to support its staff effectively. By managing the essential logistics of recruitment, onboarding, and benefits maintenance, the Coordinator enables a seamless employee experience that reflects Dogwood’s commitment to a transformative culture of belonging.

Requirements

High proficiency in HRIS platforms (e.g., BambooHR) and Google Workspace.
Strong written and verbal communication skills with high emotional intelligence with an understanding and commitment to confidentiality.
A deep understanding of how DEI principles manifest in day-to-day HR operations.
The ability to thrive in a 16-hour work week through rigorous prioritization.
Self-motivated and capable of managing recurring weekly cycles (data audits, recruitment updates) independently.

Nice To Haves

You take pride in clean data and enjoy building organized systems that prevent administrative friction.
You can communicate policy information in a way that feels supportive and clear rather than bureaucratic.
We value lived experience and the ability to recognize how traditional HR processes may inadvertently create barriers for marginalized groups.

Responsibilities

Holds primary decision-making power over the accuracy and upkeep of the HRIS (BambooHR); has the authority to flag data discrepancies and enforce data-entry standards.
Provides clean data reports and extracts to the Director of P&C to support organizational strategy and DEI metric tracking.
Performs regular audits of digital personnel files and independent contractor agreements to ensure 100% legal compliance and document readiness.
Review, document and update recruitment and onboarding documents.
Facilitates the administrative side of onboarding & offboarding, ensuring processes are completed and internal systems are optimized for employee experience when they are entering or exiting the organization.
Acts as the first point of contact for staff regarding basic benefits enrollment questions and PTO policy inquiries.
Research and investigate new benefits, vendors, and brokers.
Collaborates with the Finance & Operations team to ensure benefit changes and payroll-related updates are documented accurately.
Maintains the digital staff site, ensuring staff have access to the most recent versions of the Employee Handbook and policy resources.