Benefits Coordinator

High Point University•High Point, NC

19h•Onsite

About The Position

High Point University is currently seeking a full-time Benefits Coordinator. The Benefits Coordinator supports the administration of employee benefits programs and works closely with the Sr. Benefits Administrator to ensure efficient day-to-day operations. This role serves as a key point of contact for employees across the University, including faculty and staff, as well as a growing network of dental clinics and optometry practices. This position focuses on benefits coordination, customer service, and administrative support, ensuring employees receive timely and accurate assistance with their benefits.

Requirements

Bachelor’s degree in human resources, Business Administration, or related field preferred
Equivalent combination of education and relevant experience will be considered
0–2 years of experience in Human Resources, benefits, payroll, healthcare administration, or administrative support preferred
Strong customer service skills with the ability to communicate effectively with various employee populations (faculty, staff, and clinical teams)
Ability to build relationships across multiple locations and departments
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced, growing environment
Ability to handle confidential information with discretion
Basic problem-solving and analytical skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to learn and apply benefits policies, procedures, and guidelines
Team-oriented with the ability to work collaboratively with HR, Payroll, vendors, and clinical leadership

Nice To Haves

Experience supporting higher education, multi-site, or clinic-based environments is a plus
Familiarity with HRIS systems (such as Workday) preferred

Responsibilities

Partners with the Sr. Benefits Administrator to support the day-to-day administration of employee benefits programs
Serves as a first point of contact for benefits-related questions from faculty, staff, and clinical employees; escalate complex issues as needed
Provides benefits support to multiple locations, including dental clinics and optometry practices, ensuring consistent communication and service
Assists with new hire onboarding and benefits enrollment, including preparation of materials and employee guidance
Supports open enrollment activities, including employee communications, system updates, and enrollment tracking
Process and tracks benefits changes, including new hires, qualifying life events, and terminations
Maintains accurate benefits data in HR systems and ensure data integrity across multiple employee groups
Assists with benefits invoice reconciliation and identify discrepancies for review
Coordinates with Payroll, HR, and external vendors to resolve routine benefits issues
Supports leave of absence tracking and documentation in partnership with HR and Payroll
Assists in preparing and distributing benefits communications tailored to both campus and clinical employees
Maintains organized records of plan documents and employee benefits information
Runs standard reports and assist with basic data tracking, audits, and reporting needs
Provides administrative and project support to the Benefits team as needed