Benefits Coordinator

United States Army Installation Management Command • Fort Richardson, AK

5h

About The Position

The Benefits Coordinator serves eligible beneficiaries under the supervision of the Chief, Casualty Assistance Center (CAC) supervisor and in close coordination with the Support Coordinator and Financial Counselor. The position plans, develops, implements, and evaluates comprehensive, basic, and intermediate services; identifies program resource needs; and provides technical guidance to staff supporting the mission.

The coordinator reviews federal and state laws to determine families’ benefits and entitlements, including Servicemembers’ Group Life Insurance (SGLI), Death Gratuity (DG), and other benefits. The role independently administers a range of benefits and services under Army, federal, and state programs, each with distinct eligibility requirements and regulations. It also develops and implements public forums and information programs concerning casualty services, survivor benefits, and government life insurance programs.

The position tracks statutory changes, analyzes their effects on survivor benefits, and ensures changes are publicized. It maintains knowledge of the Survivor Benefit Program (SBP) and its interaction with federal benefits, ensuring families receive SBP counseling as appropriate. The coordinator also assists other Casualty employees, including the Casualty Operations Manager, Mortuary Affairs Coordinator, Memorial Affairs Coordinator, and Training Instructor. The role performs 24-hour casualty assistance duties and must be immediately available to respond. Temporary duty travel may be required up to 10%.

Requirements

• One year of specialized experience assisting with casualty affairs duties, coordinating with other federal agencies to determine benefits and entitlements, and briefing beneficiaries of deceased service members on entitlements; this experience is typical of work at the GS-07 level.
• Alternatively, 1.5 years of graduate-level education in a field demonstrating the knowledge, skills, and abilities needed for the position, such as Mortuary Science, Insurance Management, or Funeral Services.
• A combination of qualifying education and experience may be used if it equals at least 100% of the requirements.
• Applicants who have held a GS position within the last 52 weeks must have 52 weeks of federal service at the next lower grade or equivalent (GS-7).
• Appointment may be subject to a suitability or fitness determination based on a completed background investigation.
• Temporary duty travel may be required up to 10%.
• Must perform 24-hour casualty assistance duties and be immediately available to respond.
• Applicants using foreign education must provide an evaluation showing equivalence to an accredited U.S. education program, or evidence of full course credit at an accredited U.S. institution.
• Proof of U.S. citizenship is required.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.

Responsibilities

• Plan, develop, implement, and evaluate comprehensive, basic, and intermediate-level services.
• Identify and recommend program resource requirements.
• Provide technical guidance to staff personnel performing duties in support of the mission.
• Review current federal and state laws to determine families’ benefits and entitlements, including SGLI, Death Gratuity, and other benefits.
• Plan, organize, direct, and administer benefits and services available under Army, federal, and state programs, applying their separate eligibility requirements and regulations.
• Develop and implement public forums and information programs concerning Casualty Services Survivor Benefits and government life insurance programs.
• Stay current on statutory changes in entitlement programs, analyze their effects on survivor benefits, and ensure changes are publicized.
• Maintain an understanding of the Survivor Benefit Program and its interaction with federal benefits.
• Ensure families receive Survivor Benefit Program counseling as appropriate.
• Assist other Casualty employees, including the Casualty Operations Manager, Mortuary Affairs Coordinator, Memorial Affairs Coordinator, and Training Instructor.
• Act as an advocate for Army personnel and their family members in dealing with organizations that affect their cases.
• Perform 24-hour casualty assistance duties and remain immediately available to respond.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Recruitment or relocation incentive may be authorized.
• Student loan repayment incentive may be authorized.
• Permanent Change of Station allowances may be authorized, subject to applicable regulations and agency determination.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level