Benefits Coordinator

Aston Carter•Berkeley Heights, NJ

6d•$26 - $34•Hybrid

About The Position

This role is responsible for providing front-line support for payroll partnership and employee benefits administration. It serves as a primary point of contact for employee inquiries, maintains data integrity within the payroll and benefits administration system, and supports vendor and system integrations.

Requirements

1+ year of corporate work experience within a related field (Payroll, Human Resources, Benefits Administration, or Customer Service is preferred)
Strong customer service, organizational, and problem-solving skills.
Proficiency with Microsoft Office applications, particularly Excel and Outlook.
Ability to manage confidential information and maintain a high level of accuracy and attention to detail.

Responsibilities

Monitor daily and weekly inbound and outbound file integrations between payroll, benefits systems, and third-party vendors.
Partner with Payroll, HRIS, and vendors to address file errors and ensure accurate data exchange.
Monitor and respond to employee inquiries received through a shared email inbox, ticketing system, and voicemail.
Provide timely and accurate guidance on payroll and benefit programs, including medical, dental, vision, retirement, life insurance, and disability.
Research and resolve employee issues while documenting actions and outcomes within the ticketing system.
Conduct routine audits and validations to ensure payroll and benefit records are accurate and complete.
Investigate and resolve eligibility, enrollment, and data discrepancies resulting from system integrations.
Support leave intake, documentation tracking, employee communications, and coordination with leave vendors.