Benefits Coordinator

American Tire Distributors•Huntersville, NC

4d•Hybrid

About The Position

The Benefits Coordinator serves as a frontline resource for associate benefits questions, supporting the day-to-day operations of ATD's employee benefits programs. This role handles associate inquiries, assists with benefits issue resolution, and provides administrative support across all benefit plans, including medical, dental, vision, life and disability insurance, retirement (401(k)), and wellness programs. The Benefits Coordinator works under general supervision, follows established processes and procedures, and escalates complex issues to the Benefits Analyst or Director of Total Rewards as appropriate. This is an entry-level professional role well-suited for someone building a foundation in benefits administration and human resources.

Requirements

Bachelor’s degree
2-4 years of related experience preferred
Attention to Detail
Employee Relations
Information Retrieval and Searching
Policy & Procedures
Prioritizing
Ability to achieve thoroughness and accuracy when accomplishing a task.
The ability and skill to understand and effectively use standard office equipment and standard software packages to support business processes including all job relevant software
Ability to use email systems.

Responsibilities

Serve as the first point of contact for associate benefits inquiries, responding to questions about plan options, eligibility, enrollment deadlines, costs, and coverage details with accuracy and professionalism.
Resolve benefits-related issues and discrepancies in a timely manner by coordinating with carriers, vendors, and internal HR partners; escalate systemic or complex issues appropriately.
Support associates navigating HR systems for benefits enrollment and changes, providing step-by-step guidance and follow-through to ensure transactions are completed correctly.
Assist with benefits enrollment processing, qualifying life event changes, and eligibility updates, ensuring data entry is accurate and completed within required timeframes.
Provide administrative backup across all facets of benefits operations, including medical, dental, vision, life and disability, FSA/HSA, COBRA, 401(k), and wellness programs.
Support the annual open enrollment process by preparing materials, responding to associate questions, and assisting with enrollment platform tasks under the direction of the Benefits Analyst.
Process standard benefits invoices by reviewing charges against enrollment records, flagging discrepancies, and submitting approved invoices for payment in accordance with established procedures.
Respond to associate inquiries regarding benefits rules, policies, and applicable regulations, providing accurate information and directing associates to plan documents or HR partners when questions exceed routine scope.
Maintain awareness of benefits plan provisions, eligibility rules, and compliance requirements to ensure responses to associates are current and consistent with plan terms.
Partner with HR Business Partners, Payroll, and benefits vendors to resolve associate issues efficiently and ensure a positive benefits experience.
Support HR as needed during open enrollment, benefits audits, communications campaigns, and other Total Rewards initiatives.
Perform other benefits-related duties as assigned.