Benefits & Pension Specialist

Royal Ontario Museum • Toronto, ON

10d • Onsite

About The Position

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present, and shared future. As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values. We are seeking a Benefits & Pension Specialist to manage the day-to-day administration of ROM’s pension and employee benefits programs. Reporting to the Senior Manager, Talent Initiatives, with a dotted line to the Assistant Vice President, Human Resources, this role plays a critical part in ensuring the accurate, compliant, and timely delivery of pension and benefits services. The successful candidate will work closely with HR, Payroll, Finance, and external providers to support employees and retirees, maintain data integrity, and ensure smooth program administration. This role requires strong attention to detail, discretion, and the ability to manage complex information in a confidential and fast-paced environment.

Requirements

• A Bachelor’s degree in Business Administration, Commerce, or a related field, or an equivalent combination of education and experience
• A minimum of five (5) years of experience in pension and benefits administration
• Experience working with defined benefit pension plans
• Strong attention to detail and accuracy when working with complex financial and employee data
• Excellent organizational and time-management skills, with the ability to manage competing priorities
• Strong interpersonal and communication skills, with the ability to interact effectively with stakeholders at all levels
• Demonstrated ability to handle confidential and sensitive information with discretion
• Strong problem-solving skills and a client-service mindset
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and experience working with HRIS systems such as Dayforce or similar
• Ability to work independently while contributing to a collaborative team environment
• A proactive, adaptable, and solution-oriented approach to work

Nice To Haves

• Professional certification such as CEBS and/or PPAC is an asset
• French language skills are an asset

Responsibilities

• Administer ROM’s pension program, including enrollments, retirements, terminations, status changes, and member communications
• Maintain accurate pension data and records within HR systems and coordinate updates with external providers and custodians
• Support annual pension processes, including pension adjustments, audits, valuations, and preparation of member statements
• Collaborate with Payroll and Finance to ensure accurate pension reporting, calculations, and financial reconciliation
• Administer group benefits programs (health, dental, LTD, life insurance, EFAP), including enrollments, changes, terminations, and employee support
• Ensure accurate calculation of benefit deductions and timely processing of monthly billing, reconciliations, and remittances
• Respond to employee and retiree inquiries related to pension and benefits programs, providing clear guidance and support
• Liaise with external providers to resolve issues, process updates, and manage complex or sensitive cases
• Support post-retirement benefits administration, including retiree communications, billing, and plan updates
• Monitor key milestones (e.g., retirement eligibility, contract changes, LTD status) and ensure timely communication and action
• Maintain data accuracy within HRIS systems (e.g., Dayforce) and support reporting and compliance requirements
• Identify opportunities to improve processes, systems, and service delivery within pension and benefits administration
• Support special projects, reporting, and committee work as required

Benefits

• Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy paid benefits for individuals and families, a health spending account, and an Employee Assistance Program.
• Worry-free retirement savings: With our pension plan, you benefit from an employer-matched Defined Benefit contribution plan, which provides predictable lifetime retirement income, survivor benefits, and early retirement options without the stress of investment decisions.
• Support for new parents: Enjoy a parental leave top-up to 95 percent of your salary for 17 weeks, helping you balance work and family life.
• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level