Benefits Call Center Representative

Conduent Human Resource Services, LLC•, Remote US

12d•$32,760 - $40,950•Remote

About The Position

As a member of Conduent’s Health & Welfare Benefits team, the Benefits Call Center Representative serves as a resource for participants seeking guidance about employer-sponsored benefits, including medical, dental, vision, prescription, life insurance, disability, and other programs. The role handles a steady volume of inbound calls, listens to participants’ needs, and provides clear and accurate information. The representative uses multiple systems to research benefits, review eligibility, explain coverage options, and help participants understand available resources. The position is remote and limited to Virginia residents. The stated schedule is Monday through Friday, 8:00 AM–6:00 PM EST, and the listed hourly pay is $17.00. Conduent provides training, support, career growth opportunities, and a benefits package.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent.
Successfully pass a criminal background check.
Have strong organizational skills.
Have excellent time-management skills.
Have a strong customer-service mindset, clear and professional communication, and the ability to follow instructions accurately.
Pass an internet speed test: download speed of at least 25, upload speed of at least 5, and ping of no more than 175 ms.
Be able to connect to a modem/router using an Ethernet cable.

Responsibilities

Manage inbound calls.
Explain benefit programs, eligibility requirements, enrollment options, and coverage details clearly.
Research and resolve participant inquiries using multiple systems and resources.
Accurately document interactions and maintain detailed records of participant requests and case activity.
Collaborate with team members and internal partners to resolve benefit-related concerns in a timely and accurate manner.
Support participants with a compassionate, professional approach and help them make informed benefits decisions.