Benefits Call Center Representative

Conduent•Chesapeake, WV

3d•$29,640 - $44,460•Onsite

About The Position

As a member of the Benefits call center team, the representative helps customers by taking calls, actively listening, and discussing employee benefits, including healthcare benefits, retirement benefits, and additional employee perks. The role manages a steady volume of incoming calls while navigating multiple systems. Strong customer service and communication skills are used to create positive experiences for customers and clients. Punctuality and dependability are important to client success. This is an on-site position at 1313 Executive Blvd. in Chesapeake, Virginia. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. The role includes a mandatory paid training program. Pay starts at $17.00 per hour; the listed estimated salary range is $29,640–$44,460. Actual pay may vary based on factors including location, experience, and performance, and the position may be eligible for a bonus or incentive based on business need.

Requirements

Previous customer service and/or call center experience.
Excellent communication skills.
Extensive experience with typing and keyboarding.
Strong problem-solving skills.
Ability to multitask effectively.
High school diploma or GED.
Ability to successfully complete a mandatory paid training program.
Must be able to clear a criminal background check.
Must be eligible to work in the United States.

Nice To Haves

Experience working with healthcare and employer benefits is highly preferred.

Responsibilities

Take incoming calls and actively listen to customers.
Discuss employee benefits, including healthcare, retirement benefits, and additional employee perks.
Manage a steady volume of incoming customer calls while navigating multiple systems.
Provide customer service and work toward comprehensive resolutions.