Benefits Call Center Representative

Conduent • Chesapeake, VA

2d • Onsite

About The Position

As a member of the Benefits call center team, the representative helps people by taking calls, actively listening, and discussing employee benefits, including healthcare benefits, retirement benefits, and additional employee perks. The role manages a steady volume of incoming customer calls while navigating multiple systems. Excellent customer service and communication skills help create positive experiences for customers and clients. Punctuality and dependability are important to client success.

This is a full-time, on-site position at 1313 Executive Blvd. in Chesapeake, Virginia. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Paid mandatory training is provided. The starting pay is $17.00 per hour; the posting notes that this rate may be lower than the applicable state minimum wage. The estimated salary range is $29,640–$44,460, with potential bonus or incentive eligibility based on business need. Conduent describes itself as a provider of mission-critical services and solutions for Fortune 100 companies and governments, and emphasizes a workplace culture where individuality is valued.

Requirements

• Previous customer service and/or call center experience.
• Excellent communication skills.
• Extensive typing and keyboarding experience.
• Strong problem-solving skills.
• Ability to multitask effectively.
• High school diploma or GED.
• Ability to successfully complete a mandatory paid training program.
• Ability to clear a criminal background check.
• Must be eligible to work in the United States.

Nice To Haves

• Experience working with healthcare and employer benefits is highly preferred.

Responsibilities

• Answer a steady volume of incoming customer calls.
• Listen actively and discuss employee benefits, including healthcare, retirement, and additional employee perks.
• Navigate multiple systems while assisting callers.
• Deliver comprehensive resolutions and positive customer and client experiences.
• Maintain punctuality and dependability.

Benefits

• Full benefits, including medical, dental, and vision coverage.
• 401(k) or retirement savings plan options.
• Life and disability insurance.
• Paid holidays.
• Paid time off (PTO), vacation, and/or sick time.
• Paid training.
• Career growth opportunities.
• Potential bonus or incentive based on business need.
• Consistent work schedule.
• Great work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED