Benefits Assistant Coordinator, 99 Main Office

Foodland Super Market•Honolulu, HI

20d

About The Position

The Benefits Coordinator supports the administration, communication, and compliance of employee benefits programs, including health, dental, vision, life insurance, disability, retirement plans, wellness initiatives, and leave programs. The role serves as a primary point of contact for employees, vendors, and internal HR partners, helping employees understand and use their benefits while maintaining accurate records and timely processes. This position typically operates in a professional office or hybrid work environment. It routinely uses standard office equipment and involves regular communication by phone, email, video conference, and in person. Work is conducted in an office and may also take place in non-standard workplaces, including stores. The role involves analyzing reports, interpreting findings, problem-solving, learning and adapting to changes, maintaining focus on detailed or repetitive tasks, reading and creating written materials, and potentially presenting information to employees, managers, and vendors. It frequently involves sitting and desk-based computer tasks, with occasional handling of boxes weighing up to 20 pounds. Communication includes speaking and listening to employees, leaders, and vendors; responding to requests; and reading and composing written communications.

Requirements

1–3 years of experience in human resources, benefits administration, payroll, or a related administrative role.
Experience using HRIS, payroll, benefits administration, or carrier enrollment systems.
Ability to manage and organize multiple concurrent projects effectively.
Ability to foster and build relationships internally and externally.
Ability to work effectively, meet deadlines, and accomplish team objectives in a fast-paced, high-pressure environment.
Strong attention to detail, organization, confidentiality, and follow-through.
Proficiency in Microsoft Word, Excel, Office, PowerPoint, Outlook, and Teams.
Excellent verbal and written communication skills, with the ability to explain benefits information clearly and professionally.
Ability to respond to employee inquiries in a timely manner with accuracy and empathy.
Working knowledge of employee benefits programs and common benefits terminology.
Ability to analyze reports, interpret findings, and problem-solve based on data.
Ability to remember processes and procedures, learn new tasks, and adapt to changes.
Ability to maintain focus during detailed or repetitive work.
Ability to communicate verbally and in writing, respond to requests, read, compose written materials, and receive instructions.
Ability to occasionally lift, carry, push, and/or pull boxes weighing up to 20 pounds.

Nice To Haves

Associate degree in Human Resources, Business Administration, or a related field preferred.
Equivalent work experience may be considered.

Responsibilities

Assist with the administration of employee benefits programs, including medical, dental, vision, life insurance, disability, retirement plans, flexible spending accounts, wellness programs, and related offerings.
Process benefit enrollments, qualifying life events, changes, and terminations accurately and within required timelines.
Monitor benefit enrollment activity and follow up on outstanding employee actions.
Review and process routine benefit documentation, including dependent verification and qualifying life event documentation.
Provide employees with routine information regarding benefit eligibility, enrollment, and available benefit programs.
Assist with retirement plan administration, including participant communications and routine record maintenance.
Provide administrative support for leave of absence programs by opening cases, tracking required documentation, monitoring deadlines, coordinating return-to-work paperwork, and completing other related tasks.
Maintain accurate employee benefit records within HRIS and benefits administration systems.
Assist with Open Enrollment preparation, employee communications, and benefit materials.
Support routine benefit audits, eligibility reviews, and reporting activities.
Maintain confidential employee information and records.
Work collaboratively with Payroll, Human Resources, insurance carriers, retirement vendors, and third-party administrators to resolve routine issues.
Understand and support the Company's mission, vision, values, and guiding principles.
Perform additional duties as assigned.