Benefits Admin Specialist - Chicago, IL

Military Spouse Corporate Career Network • Chicago, IL

3d • Onsite

About The Position

The Benefits Admin Specialist provides subject matter expertise in Exelon’s Health & Welfare plans and their administration, including COBRA, retiree health care, disability, FSA/HSA, severance, tuition assistance, adoption, and other plans and programs. The role helps ensure accurate, compliant plan administration; manages third-party administrators and other vendors; supports payroll deduction processing; responds to HR questions and escalated participant issues; researches benefits appeals; administers severance benefits; and explains Health & Welfare enrollment to new executives.

The specialist develops and maintains knowledge of plan provisions and HR data to determine participant eligibility, directs vendors and monitors their performance, oversees benefits-related deductions and reconciliations, and provides governance to subcontractors performing benefits operations. The role also works with business units, vendors, the Employee Service Center, participants, and benefits legal to resolve escalated matters and support appeals. The position involves documentation, data analysis, basic reconciliations, project management, independent decisions within the role’s scope, and work in a team environment.

Requirements

• Four-year degree or equivalent experience.
• At least 2 years of Health & Welfare employee benefits experience.
• Project management skills.
• Experience with vendor management or comparable skills.
• Excellent customer service and communication skills.
• Ability to deliver results and meet deadlines in a fast-paced environment.
• Strong oral and written communication skills that enable information to be understood and acted upon.
• Ability to make decisions based on relevant analysis, identify problems and root causes, and determine corrective actions.
• Commitment to teamwork and achieving shared goals.
• Experience applying sound management principles to maintain workflows, create change, and shift paradigms.
• Ability to manage and schedule one’s own work to complete it on time and with high quality.
• Intermediate Excel skills, strong attention to detail, and ability to perform basic mathematical calculations accurately.

Nice To Haves

• Certified Employee Benefits Specialist designation.
• Completed Health & Welfare or 401(k) benefits coursework.
• Experience in corporate benefits or third-party administrator benefits administration.

Responsibilities

• Develop and maintain expertise in Exelon Health & Welfare plans and programs, using HR data to determine participant eligibility and support accurate, compliant plan administration.
• Manage and direct third-party administrators to ensure high-quality, timely deliverables and compliance with contractual performance standards, plan requirements, and applicable legislation.
• Manage projects, including executive long-term disability enrollment and group severance.
• Oversee benefits-related deductions, arrears, refunds, and payroll reconciliations, and make and validate corrections as needed.
• Provide governance to subcontractor team members performing benefits operations, including disability certifications and forfeitures, long-term disability termination communications, severance communications, and adoption reimbursements.
• Assist business units, third-party administrators, and the Employee Service Center with escalated participant issues involving plan design and administration.
• Research participant appeals and provide relevant information to benefits legal.
• Develop and update complete, clear documentation; analyze data and issues to perform basic reconciliations or identify problems.
• Work with third-party administrators and participants to resolve escalated cases and implement changes.
• Make independent decisions within the job’s scope, using appropriate information and judgment.

Benefits

• Annual bonus for eligible positions: 10%.
• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
• Employee Assistance Program and mental and emotional support resources.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level