Benefits Admin Specialist - Chicago, IL
About The Position
The Benefits Admin Specialist provides subject matter expertise on Exelon Health & Welfare Plans and their administration, including COBRA, retiree health care, disability, FSA/HSA, severance, tuition assistance, adoption, and other plans and programs. The role ensures that plans are administered accurately and in compliance with plan requirements and applicable legislation, and provides direction to vendors on processes and participant issues. The specialist oversees health and welfare payroll deductions and related processing, supports HR teams with escalated participant matters, researches benefits appeals, administers severance benefits, and speaks with new executives about health and welfare benefits enrollment. The role also develops and maintains plan documentation, analyzes data and issues, manages external vendors, and works with third-party administrators and participants to resolve escalated cases and implement changes. This position is onsite in Chicago, Illinois.
Requirements
- A four-year degree or equivalent experience.
- At least two years of Health & Welfare employee benefits experience.
- Project management skills.
- Experience with vendor management or comparable skills.
- Excellent customer service and strong communication skills.
- Ability to deliver results and meet established deadlines in a fast-paced environment.
- Strong oral and written communication skills to convey information so it is understood and acted upon.
- Ability to make decisions based on analysis of relevant information, identify problems and root causes, and determine corrective actions.
- Commitment to teamwork and the ability to work collaboratively toward shared goals.
- Experience applying sound management principles to maintain workflows, create change, and shift paradigms.
- Ability to manage and schedule work to complete it on time and to a high standard.
- Intermediate Excel skills, attention to detail, and ability to perform basic mathematical calculations accurately.
Nice To Haves
- Certified Employee Benefits Specialist Health & Welfare/401(k) benefits coursework completed.
- Experience in Corporate Benefits or with a Third-party Administrator in benefits administration.
Responsibilities
- Develop and maintain expertise in Exelon Health & Welfare plans and programs, including using HR data to determine participant eligibility and ensuring accurate, compliant plan administration.
- Manage and direct third-party administrators and other vendors to ensure timely, high-quality deliverables and compliance with contractual standards, plan requirements, and applicable legislation.
- Manage projects, including executive LTD enrollment and group severance projects.
- Oversee benefits-related deductions, arrears, refunds, and payroll reconciliations; identify and validate necessary corrections.
- Provide governance to subcontractor team members performing benefits operations, including disability certifications and forfeitures, LTD termination communications, severance communications, and adoption reimbursements.
- Assist business units, third-party administrators, and the Employee Service Center with escalated participant issues involving plan design and administration.
- Research participant appeals for Benefits Legal.
- Develop and update complete, clear documentation.
- Analyze data and issues to perform basic reconciliations and identify problems.
- Manage two to six external vendors and monitor accurate, timely deliverables, including data interfaces.
- Make independent decisions within the scope of the role, using appropriate information and judgment.
- Work with third-party administrators and participants to resolve escalated cases and implement changes.
- Support new executives through the Health & Welfare benefits enrollment process.
Benefits
- Annual bonus of 10% for eligible positions.
- 401(k) match and annual company contribution.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
- Employee Assistance Program and resources for mental and emotional support.
- Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
- Referral bonus program.
- Competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
