Benefits Admin Specialist

Exelon • Chicago, IL

7d

About The Position

The Benefits Admin Specialist provides subject matter expertise in Exelon Health & Welfare plans and their administration, including COBRA, retiree health care, disability, FSA/HSA, severance, tuition assistance, adoption, and other plans and programs. The role oversees vendor administration to support accurate, compliant plan operations and provides vendors direction on processes and participant issues. It also supports payroll deduction accuracy, escalated HR and participant questions, benefits appeals research, severance administration, and new-executive health and welfare enrollment.

Requirements

• Four-year degree or equivalent experience.
• At least two years of Health & Welfare employee benefits experience.
• Project management skills.
• Experience with vendor management or comparable skills.
• Excellent customer service and communication skills.
• Ability to deliver results and meet established deadlines in a fast-paced environment.
• Strong oral and written communication skills to convey information clearly and prompt action.
• Ability to make decisions based on relevant analysis, identify problems and root causes, and determine corrective actions.
• Strong commitment to teamwork and ability to work collaboratively toward shared goals.
• Experience applying sound management principles to maintain workflows, create change, and shift paradigms.
• Ability to manage and schedule work independently and complete it on time with high quality.
• Intermediate Excel skills, strong attention to detail, and ability to perform basic mathematical calculations accurately.

Nice To Haves

• Completed Certified Employee Benefits Specialist Health & Welfare/401(k) benefits coursework.
• Experience in Corporate Benefits or third-party administrator benefits administration.

Responsibilities

• Develop and maintain expertise in Exelon Health & Welfare plans and programs, including using HR data to determine participant eligibility and helping ensure accurate, compliant plan administration.
• Manage and direct third-party administrators to ensure high-quality, timely deliverables and compliance with contractual performance standards, plan requirements, and applicable legislation; manage projects such as executive LTD enrollment and group severance.
• Oversee benefits-related deductions, arrears, refunds, and payroll reconciliations, and make and validate corrections as needed.
• Provide governance to subcontractor team members carrying out benefits operations, including disability certifications and forfeitures, LTD termination communications, severance communications, and adoption reimbursement.
• Assist business units, third-party administrators, and the Employee Service Center with escalated participant issues concerning plan design and administration.
• Research participant appeals for Benefits Legal.
• Develop and update complete, clear documentation.
• Analyze data and issues to perform basic reconciliations or identify problems.
• Interface with and manage two to six external vendors to support accurate, timely deliverables, including data interfaces.
• Make independent decisions within the scope of the role, gathering relevant information and exercising sound judgment.
• Work with third-party administrators and participants to resolve escalated cases and implement changes.
• Administer severance benefits and speak with new executives about the Health & Welfare benefits enrollment process.

Benefits

• Annual bonus of 10% for eligible positions.
• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
• Employee Assistance Program and mental and emotional support resources.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.
• Competitive compensation and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level