Bench General Manager

Wonder•Fort Worth, TX

4d•$89,500 - $107,500

About The Position

As a General Manager, you’ll be the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. The role combines operational leadership, cross-brand collaboration, team and partner management, and ownership of the local P&L. General Managers manage employees and nonemployee contract partners, drive business results, and represent Wonder within the local partner ecosystem. Bench employees provide operational support across multiple stores in a designated region until a home location is assigned. After completing the Manager in Training (MIT) program, the employee will be assigned to a temporary or permanent location based on business needs. The home location will be within 40 miles of Fort Worth, Texas, with the specific assignment determined by the Company.

Requirements

At least 3 years of experience leading high-volume, complex operations in areas such as logistics, field-based retail, hospitality, food, or eCommerce.
Experience in fast-growing, operationally complex environments, such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and a track record of progressive growth and advancement.
Demonstrated success with full P&L ownership, KPI management, and driving operational results.
Ability to solve problems proactively and work in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across functions such as finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
Must be at least 18 years of age and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights and weekends.
Food Manager Certificate as required by state, county, or local health departments.

Responsibilities

Oversee day-to-day operations across kitchen, service, and fulfillment channels, including dine-in, pickup, and delivery.
Optimize labor deployment, throughput, and service execution to meet changing business needs.
Ensure adherence to labor, food safety, team member safety, and compliance standards.
Manage inventory accuracy, waste reduction, and product shelf-life adherence.
Forecast demand, resolve obstacles, and adjust workflows to maintain operational readiness.
Use customer feedback and operational trends to make data-informed decisions and drive service excellence.
Set and drive operational KPIs, aligning internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended on-site workforce of Wonder employees and external partners, including contracted or brand-affiliated staff.
Create a collaborative, on-brand environment for Wonder and third-party teams.
Address performance issues respectfully and promptly using coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Establish and track KPIs for guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance insights, customer feedback, and operational trends.
Develop company talent pipelines, with a focus on succession planning and readiness.
Select, develop, and deploy certified trainers to support new store openings and consistent new-hire onboarding.
Mentor and coach managers-in-training for potential transfers or leadership roles at other locations.
Model company values and performance standards while supporting employees’ personal and professional growth.
Anticipate business needs and align staffing, scheduling, and development efforts to prepare for growth.
Share feedback, pilot initiatives, and champion best practices for company-wide rollout.
Serve as the on-site contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions to help grow its reputation and customer base.
As a Bench employee, provide operational support to multiple stores across the designated region until a home location is assigned.