Bench Assistant General Manager

Wonder•New York, NY

8d•$80,000 - $96,000•Onsite

About The Position

The Assistant General Manager is accountable for running the four walls of a Wonder location and owning daily results. The role leads end-to-end execution across kitchen, service, fulfillment, and customer experience, aiming for consistent quality, speed, team culture, customer satisfaction, and profitable operations. The Bench position requires working across multiple locations within a designated region to provide operational support until a home location is assigned. After successful completion of the Manager in Training program, the company assigns a temporary or permanent location based on business needs.

Requirements

At least 2 years of experience managing shift operations in food service, retail, hospitality, or a similar setting.
At least 18 years of age and legally authorized to work in the United States.
Able to lift up to 50 pounds and stand for extended periods.
Open availability, including nights and weekends.
Food Manager Certificate as required by State, County, or Local Health Departments.
Confident leading teams and executing complex shifts in fast-paced, customer-facing environments.
Demonstrated experience owning operational KPIs, including labor deployment, order accuracy, and throughput.
Experienced in coaching frontline employees with clarity, empathy, and consistency.
Able to prioritize and pivot quickly during live operations while maintaining standards.
Detail-oriented and quality-driven, with strong knowledge of food safety and team safety protocols.
Strong communication and collaboration skills.

Responsibilities

Own daily execution across kitchen, fulfillment, service, and customer experience.
Optimize labor deployment and lead shift readiness to meet volume and throughput targets.
Use operational and customer data and feedback to identify issues, make real-time decisions, and drive continuous improvement.
Identify and resolve operational bottlenecks to maintain flow and consistency.
Ensure compliance with food safety, labor, and health standards, including federal and state labor laws.
Ensure teams maintain tools, equipment, and facilities to Wonder brand standards; promptly escalate unresolved issues.
Lead, coach, and develop hourly team members, emphasizing accountability, service excellence, and safety.
Set expectations and hold team members accountable through real-time feedback and hands-on coaching.
Manage team performance by observing service, tracking KPIs, and escalating issues as needed.
Partner with the Senior Operations Leader on hiring, training, and team-member development.
Ensure brand standards are executed across all brands and stations.
Maintain operational readiness through shift checklists, opening and closing procedures, and handoffs.
Execute new menu rollouts and updates with precision and clarity.
Execute daily labor plans and food cost targets.
Manage inventory levels, waste reduction practices, and labeling standards.
Analyze shift-level data and recommend process changes to improve outcomes.
Coach and develop team members daily to support talent pipelines and promotion readiness.
Train and certify team trainers to support new store openings and provide consistent onboarding.
Mentor and coach managers-in-training in preparation for potential transfers or leadership roles at other locations.
Model company values and performance standards as a hands-on leader, supporting personal and professional growth.
Partner with the Senior Operations Leader on workload initiatives, projects, staffing, scheduling, and team development to support current operations and future expansion.
Lead pilot-program execution, provide actionable feedback, and help shape best practices for company-wide rollout.
As a Bench employee, provide operational support to various stores in the designated region until a home location is assigned.