Bench General Manager

Wonder•New York, NY

6d•$95,000 - $114,000

About The Position

As a General Manager, you’ll be the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. You will lead a multifunctional team, manage cross-brand collaboration in a single facility, and own the local P&L. The role involves operational leadership, staffing decisions, vendor relations, managing employees and nonemployees (contract partners), driving business results, and representing Wonder in the local partner ecosystem. Bench employees provide operational support across multiple stores within a designated region until assigned a home location. After successfully completing the Manager in Training (MIT) program, the employee will be assigned to a temporary or permanent location based on business needs.

Requirements

At least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, eCommerce, or a similar sector.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and progressive growth and advancement.
Demonstrated success in full P&L ownership, KPI management, and driving operational results.
Proactive problem-solving ability and comfort working in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
Must be at least 18 years old and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights and weekends.
Food Manager Certificate as required by State, County, or Local Health Departments.

Responsibilities

Oversee day-to-day operations across kitchen, service, dine-in, pickup, and delivery channels.
Optimize labor deployment, throughput, and service execution to meet business needs.
Ensure adherence to labor, food safety, team member safety, and compliance standards.
Manage inventory accuracy, waste reduction, and product shelf-life adherence.
Forecast demand, resolve obstacles, and adjust workflows to maintain operational readiness.
Use customer feedback and operational trends to make data-informed decisions and improve service.
Set and drive operational KPIs across internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended workforce of internal employees and external partners, fostering collaboration across teams.
Address performance issues using coaching and performance tools, and ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Establish and track KPIs for guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance insights, customer feedback, and operational trends.
Build talent pipelines, develop succession readiness, and select and deploy certified trainers.
Mentor and coach managers-in-training and prepare them for potential transfers or leadership roles at other locations.
Model company values and performance standards while supporting employees’ personal and professional growth.
Align staffing, scheduling, and development efforts with anticipated business needs and growth.
Share feedback, pilot initiatives, and champion best practices for company-wide rollout.
Serve as the on-site contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders and represent Wonder in local community and business interactions.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Work across multiple regional locations as a Bench employee until a home location is assigned.