Bench Assistant General Manager

Wonder•New York, NY

5d•$80,000 - $96,000•Onsite

About The Position

The Assistant General Manager is accountable for running the four walls of a Wonder location and owning its daily results. The role leads end-to-end execution across kitchen, service, fulfillment, and customer experience to deliver consistent quality, speed, team culture, and customer satisfaction. The Assistant General Manager masters internal operations to keep the location running smoothly and profitably, collaborating across functions as needed. This is a bench position requiring flexibility to work across multiple locations within a designated region and provide operational support until a home location is assigned. After successful completion of the Manager in Training (MIT) program, the employee will be assigned to a temporary or permanent location based on business needs. The home location will be within 40 miles of Brooklyn, New York, and the specific assignment will be communicated according to operational requirements and organizational priorities.

Requirements

At least 2 years of experience managing shift operations in food service, retail, hospitality, or a similar setting.
Must be at least 18 years of age and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights and weekends.
Food Manager Certificate as required by State, County, or Local Health Departments.
Confidence leading teams and executing complex shifts in fast-paced, customer-facing environments.
Demonstrated experience owning operational KPIs, including labor deployment, order accuracy, and throughput.
Experience coaching frontline employees with clarity, empathy, and consistency.
Ability to manage live operations, prioritize and pivot quickly, and maintain standards.
Detail-oriented and quality-driven, with strong knowledge of food safety and team safety protocols.
Strong communication and collaboration skills.

Responsibilities

Own daily execution across kitchen, fulfillment, service, and customer experience.
Optimize labor deployment and lead shift readiness to meet volume and throughput targets.
Use operational and customer data and feedback to identify issues, make real-time decisions, and drive continuous improvement.
Identify and resolve operational bottlenecks to maintain flow and consistency.
Ensure compliance with food safety, labor, and health standards, including federal and state labor laws.
Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards, and promptly escalate unresolved issues.
Lead, coach, and develop hourly team members, emphasizing accountability, service excellence, and safety.
Set clear expectations and provide real-time feedback and hands-on coaching.
Manage team performance by observing service, tracking KPIs, and escalating issues as needed.
Partner with the Senior Operations Leader on hiring, training, and team-member development.
Ensure execution of brand standards across brands and stations.
Maintain operational readiness through shift checklists, opening and closing procedures, and handoffs.
Execute new menu rollouts and updates with precision and clarity.
Execute daily labor plans and food cost targets.
Manage inventory, waste reduction practices, and labeling standards.
Analyze shift-level data and recommend process changes to improve outcomes.
Coach and develop team members to support talent pipelines and readiness for promotion.
Train and certify team trainers for new store openings and consistent onboarding of new hires.
Mentor and coach managers-in-training for potential transfers or leadership roles at other locations.
Model company values and performance standards as a hands-on leader who supports personal and professional growth.
Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and development with current operations and future expansion.
Lead pilot-program execution, provide actionable feedback, and help shape best practices for company-wide rollout.
As a bench employee, provide operational support across multiple regional stores until a home location is assigned.