Bench Area Ambulatory Director
About The Position
Xanitos is seeking a Bench Area Ambulatory Director in Timonium, Maryland. The role assists with managing the Environmental Services Department at assigned ambulatory sites under the direction and guidance of an Ambulatory Area Director or Ambulatory Regional Director. The position is designed to prepare the incumbent to assume department operational duties through hands-on training and managerial experience under an experienced Area Director. The director supports daily operations, including staff scheduling, establishing and enforcing work standards, monitoring inventory and equipment usage, troubleshooting, training, customer relations, and special projects. The role also supports client relations and operational performance across multiple sites, and requires reliable transportation to travel to client locations. Xanitos provides hospital housekeeping, patient transport, central laundry, and patient observation services. It describes itself as a private management company focused on quality service and uses its patented XRO System for cleaning patient rooms.
Requirements
- High school diploma required.
- One to three years of supervisory experience in a service-related field with high customer or client contact.
- Strong leadership skills and experience leading and managing a team of 50 or more FTEs.
- Customer-service orientation and strong service and quality attitude.
- Strong communication and interpersonal skills, including the ability to communicate in person or through Teams meetings with clients.
- Multi-site management experience.
- Ability and willingness to adapt to new systems and use and respond to electronic response tickets.
- Ability to analyze and interpret financial and other data.
- Demonstrated proficiency in general business acumen.
- Ability to plan, organize, prioritize, and manage time effectively.
- Ability to work under pressure and meet established goals and objectives.
- Strong public-speaking skills.
- Sense of urgency, ability to meet deadlines, and self-directed work style.
- Reliable transportation to travel to client locations.
- Healthcare employees must be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required medical or religious exception, and must report vaccination status and upload proof through a secure online portal.
- Required experience or knowledge areas listed: ambulatory, healthcare Environmental Services (EVS), floorcare, payroll, previous director experience, P&Ls, training, and union environments.
Nice To Haves
- College degree or equivalent work experience.
Responsibilities
- Assist in managing assigned ambulatory-site Environmental Services departments under the direction of an Ambulatory Area Director or Ambulatory Regional Director.
- Help establish and enforce work standards in conjunction with the Area Manager or Regional Director.
- Schedule department personnel and ensure staffing is appropriate within budgeted hours.
- Monitor overall inventory and equipment usage.
- Troubleshoot and resolve operational problems.
- Orient, train, and provide ongoing education to department staff.
- Support customer relations and communicate with clients as needed.
- Support the Regional Director and Area Manager in conducting formal client rounds.
- Provide timely notification of priorities to the Regional Director.
- Conduct daily, weekly, and monthly calls with the team and clients when required.
- Assume responsibility for payroll reporting and updates to employee files.
- Discipline associates when necessary, following progressive disciplinary guidelines.
- Guide and motivate staff to help them perform to their fullest potential.
- Schedule and organize activities, including meetings and travel itineraries.
- Demonstrate leadership in meeting performance plans.
- Perform special projects and additional duties as assigned.
- Travel to client locations using reliable transportation.
Benefits
- Medical plans
- Dental plans
- Vision plans
- Life, accident, and disability insurance
- 401(k) retirement plans
- Employee Assistance Program (EAP)
- Employee Wellness Program
- Commuter benefits
- Shoes for Crews reimbursement
- Paid time off, including vacation, sick time, holidays, elective holidays, bereavement, parental bonding, volunteer day, and jury duty
- Employee discounts to theme parks, theaters, sporting events, movies, and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
