Bench Area Ambulatory Director

Xanitos • Timonium, MD

13d • Onsite

About The Position

Xanitos is seeking a Bench Area Ambulatory Director in Timonium, Maryland. Under the direction and guidance of an Ambulatory Area Director or Ambulatory Regional Director, this role assists in managing the Environmental Services Department at assigned ambulatory sites. The position prepares the incumbent to assume department operational duties through hands-on training and managerial experience under an experienced Area Director.

The role includes scheduling department personnel, establishing and enforcing work standards, monitoring inventory and equipment usage, troubleshooting operational problems, orienting and training staff, managing customer relations, and completing special projects. The position also supports client service, payroll and employee-file administration, budgeted staffing, staff performance and development, and operational objectives across sites. Reliable transportation is required to travel to client locations.

Requirements

• High school diploma required.
• One to three years of supervisory experience in a service-related field with substantial customer or client contact.
• Experience with ambulatory Environmental Services (EVS), healthcare, floor care, payroll, director-level P&Ls, training, and union responsibilities.
• Strong leadership skills and experience leading and managing a team of 50 or more FTEs.
• Customer-service-minded approach and strong service and quality orientation.
• Strong communication and interpersonal skills, including the ability to communicate with clients in person or through Teams meetings.
• Ability to adapt to and learn new systems, including using and responding to electronic response tickets.
• Ability to analyze and interpret financial and other data; demonstrated general business acumen.
• Ability to plan, organize, prioritize, and manage time effectively.
• Ability to work under pressure and meet established goals and objectives.
• Strong public speaking skills.
• Sense of urgency, ability to meet deadlines, and self-direction.
• Reliable transportation to travel to all client locations.
• Healthcare employees must be fully vaccinated against COVID-19 as a condition of employment, absent a legally required medical or religious exception, and must report vaccination status and upload proof through a secure online portal.

Nice To Haves

• College degree or equivalent work experience preferred.
• Multi-site management experience.

Responsibilities

• Assist with management of Environmental Services operations at assigned ambulatory sites under an Area Director or Regional Director.
• Oversee systems and processes to help achieve operational objectives.
• Schedule department personnel and organize staffing within budgeted hours.
• Establish and enforce work standards in conjunction with the Area Manager or Regional Director.
• Monitor inventory and equipment usage; troubleshoot and solve problems.
• Support the Regional Director and Area Manager in conducting formal client rounds.
• Provide exceptional customer service, notify the Regional Director of priorities in a timely manner, and communicate with clients as needed.
• Conduct daily, weekly, and monthly calls with the team and clients when required.
• Assume responsibility for payroll reporting and updates to employee files.
• Ensure staff receive proper orientation, initial training, and ongoing education.
• Discipline associates when necessary in accordance with progressive disciplinary guidelines.
• Provide individual guidance and motivation to help staff perform to their potential.
• Schedule and organize activities such as meetings and travel itineraries.
• Demonstrate quality leadership in meeting performance plans.
• Complete special projects and additional duties as assigned.
• Travel to client locations using reliable transportation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life, accident, and disability insurance
• 401(k) retirement plans
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Commuter benefits
• Shoes for Crews reimbursement
• Paid time off, including vacation, sick leave, holidays, elective holidays, bereavement leave, parental bonding leave, volunteer day, and jury duty
• Employee discounts to theme parks, theaters, sporting events, movies, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED