Director - Ambulatory Operations

Prisma Health•Greenville, SC

3d•Onsite

About The Position

The Director-Ambulatory II leads practice operations across a region, partnering with department chairs and supporting initiatives that span departments. Under the direction of the regional CCO and COO, this role develops and implements operational activities for Prisma Health practices, integrates physicians across the health system, leads practice management teams, supports population health initiatives, and implements strategic and growth initiatives. The Director oversees practice operations, facilities, business development needs, staff and provider productivity, regulatory compliance, financial performance, physician alignment, and community relations. The role has direct and/or indirect supervision of employees, including management responsibilities.

Requirements

Bachelor's degree in healthcare or a related field of study, or the stated in-lieu-of qualification.
Eight years of related experience, or the stated in-lieu-of qualification of a master's degree and five years of manager-level experience.
Basic computer skills.

Nice To Haves

Manager-level experience, preferably in healthcare, may be considered as part of the in-lieu-of qualification.

Responsibilities

Develop, implement, and maintain practice management procedures that support operational effectiveness and compliance with policies, procedures, and the system's Code of Excellence.
Lead and administer practice operations within the region, including oversight of practice facilities and coordination of physician and regional needs related to business development, ancillary services, marketing, information systems, and strategic planning.
Provide input to regional leadership on strategy, planning, business development, network development, clinical integration, and population health initiatives.
Partner on facility planning to support efficient, cost-effective space allocation; optimize patient and staff workflows; and monitor and report staff and provider productivity.
Direct and complete physician-practice environment-of-care activities and other site reviews and audits, ensuring compliance with regulatory and accreditation agencies.
Facilitate regional practice development initiatives, strategic planning, business relationships, process improvement, negotiations, and completion of approved plans.
Collaborate with teams to submit projects, programs, and services to the Project Review Committee and facilitate approved projects.
Engage physicians and advanced practice providers in translating strategic targets into practice-specific business and action plans and facilitate alignment across regions.
Work with physician leaders to monitor provider productivity and develop action plans for efficient use of physician and staff resources.
Recruit and select staff within approved budgets; train, evaluate, and monitor staff; counsel, discipline, and terminate staff as appropriate; and conduct timely performance appraisals.
Assist the regional administrator with developing, monitoring, and managing rolling forecasts and performance; direct practice-site management against key financial performance indicators.
Engage practices in community relations initiatives, including physician involvement and exposure, governmental relationships, volunteerism, local business engagement, and chamber participation.
Perform other duties as assigned.