Director - Ambulatory Operations

Prisma Health•Greenville, SC

1d•Onsite

About The Position

The Director-Ambulatory II oversees a broader scope of practice operations and partners with department chairs to lead initiatives that span departments and support the region. Under the direction of the CCO and regional COO, the director develops and implements operational activities for Prisma Health practices, supports successful clinical programs, and integrates physicians across practice sites, hospitals, and other facilities. The role leads practice management teams in operationalizing population health initiatives and serving the communities and people Prisma Health supports. The director also implements strategic and growth initiatives developed by the CCO and regional COO. The director leads and administers regional practice operations, including facilities management, business development, ancillary services, marketing, information systems, and strategic planning. The role contributes to regional strategy, planning, network development, clinical integration, and population health initiatives; supports efficient facility space allocation and patient and staff workflows; and monitors provider and staff productivity. The director ensures regulatory and accreditation compliance, oversees practice-site reviews and audits, advances practice development initiatives, and collaborates on strategic planning, business relationships, process improvement, negotiations, and approved projects. The director partners with physicians and regional leaders to translate strategic goals into practice-specific plans and align physicians and advanced practice providers across regions. The role recruits, trains, evaluates, and manages designated staff, including performance appraisals and appropriate counseling or discipline. In collaboration with the regional administrator, the director helps develop and manage rolling forecasts and financial performance, directs practice sites toward key financial indicators, and engages practices in community relations activities.

Requirements

Bachelor's degree in healthcare or a related field of study.
Eight years of related experience.
Basic computer skills.

Nice To Haves

A master's degree and five years of manager-level experience, preferably in healthcare, may be considered in lieu of the stated education and experience requirements.

Responsibilities

Develop, implement, and maintain practice management procedures that support operational effectiveness and compliance with policies, procedures, and the system's Code of Excellence.
Lead and administer all practice operations within the region.
Oversee practice facilities management and ensure regional and physician needs related to business development, ancillary services, marketing, information systems, and strategic planning are addressed.
Provide input to regional leadership on strategy, planning, business development, network development, clinical integration, and population health initiatives.
Partner on facility planning to ensure space allocations are efficient and cost-effective.
Optimize patient flow and staff workflow across regional practices and monitor and report staff and provider productivity.
Direct and complete physician practice environment-of-care reviews and other site reviews or audits; ensure compliance with regulatory and accreditation agencies.
Facilitate implementation of regional practice development initiatives.
Collaborate with relevant entities on strategic planning, business relationships, process enhancement, negotiations, and successful plan completion.
Work with teams to submit new projects, programs, and services to the Project Review Committee and facilitate approved projects.
Partner with physicians to translate strategic targets into practice-specific business and action plans.
Work with regional leadership to align physicians and advanced practice providers within and across regions.
Monitor and evaluate provider productivity and work with physician leaders to develop action plans for efficient use of physician and staff resources.
Recruit and select appropriate practice staff within approved budgets.
Train, evaluate, and monitor designated staff; counsel, discipline, or terminate staff as appropriate; and conduct timely performance appraisals.
Assist the regional administrator with developing, monitoring, and managing the rolling forecast process and performance.
Direct practice-site management toward key financial performance indicators.
Engage practices in community relations initiatives, including physician involvement and exposure, governmental relationships and volunteerism, local business engagement, and chamber involvement.
Perform other duties as assigned.