Director, Ambulatory Nursing
About The Position
The Director of Ambulatory Nursing is responsible for the overall management, supervision, and direction of patient care units, services, and programs across MVHS-affiliated outpatient and ambulatory care sites. The Director drives, supports, and models a culture focused on quality, patient safety, service excellence, fiscal responsibility, employee engagement, performance improvement, and the overall patient experience. The role serves as a link between leadership and patient care teams and works under the general supervision of the VP/Sr Physician Executive and SVP–Chief Nursing Officer. The Director provides clinical and operational leadership for ambulatory nursing services, maintains consistent standards of safe, evidence-based, patient-centered care, and works with physician, medical group, and operational leaders to improve quality, access, efficiency, and care coordination. The role oversees quality and regulatory readiness, staff development and engagement, and financial and resource management across the system.
Requirements
- Master’s degree in nursing (MSN).
- Seven years of direct nursing experience in an outpatient or ambulatory setting.
- Four years of nursing leadership or management experience.
- Strong leadership, professional communication, conflict resolution, clinical decision-making, and multidisciplinary team management skills.
- Financial acumen.
- Commitment to continuous improvement and nursing excellence.
- Experience with healthcare information systems and EHR, including Epic.
- Access to reliable transportation and ability to travel to sites within the region in all types of weather conditions.
- Active New York State Registered Nurse (RN) licensure, or eligibility for licensure.
Nice To Haves
- Nursing Leadership certification (NE-BC or NEA-BC).
- Ambulatory Care Nursing Certification (AMB-BC™).
- Nursing specialty area certification.
Responsibilities
- Direct professional nursing practice and ensure adherence to clinical standards and best practices for ambulatory and non-hospitalized patients.
- Partner with medical directors, MVHS leaders, physicians, practice administrators, and providers to implement initiatives that enhance patient care, quality, and efficiency.
- Serve as a key nursing leader and resource for outpatient nursing services, promoting consistency and excellence in nursing standards and care delivery.
- Advance nursing care delivery in transitional care management, value-based care, and alternative payment models.
- Oversee consistent delivery of safe, evidence-based, patient-centered care across ambulatory settings.
- Partner with interdisciplinary teams to optimize daily operations, patient flow, and care coordination between inpatient and outpatient services.
- Establish and monitor standards for clinical workflows, documentation, and infection prevention practices.
- Lead initiatives to improve patient experience, access to care, and efficiency.
- Maintain high standards for patient and staff safety across the system.
- Monitor clinical quality metrics and dashboards, and develop and implement quality improvement initiatives.
- Ensure ongoing compliance and survey readiness with regulatory and accrediting bodies.
- Build partnerships with physician leaders, medical group leaders, and operational teams to advance quality, safety, and patient experience.
- Foster collaboration, inclusion, and teamwork across ambulatory sites.
- Mentor and develop nurse managers, promoting professional growth, accountability, and excellence in nursing practice.
- Oversee nursing orientation, competency validation, ongoing education, and staff development.
- With leadership and Human Resources guidance, make decisions concerning staff hires, performance reviews, transfers, promotions, salary changes, disciplinary actions, and terminations; resolve grievances and other staff problems fairly, promptly, and consistently in partnership with HR.
- Ensure staffing, scheduling, and resource allocation support high standards of care and service.
- Monitor staffing models, productivity, resource allocation, and budgets to support clinical and financial goals.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Director
