Belonging and Well-Being Champion
About The Position
The Belonging and Well-Being Champion fosters a culture of belonging, health, and connection across YMCA membership and wellness experiences. This frontline ambassador combines member engagement and health support with membership sales and service, welcoming members and guests, connecting them to programs and people, supporting their wellness goals, and advancing membership growth and retention. The role advances the YMCA’s mission through relationship-building, proactive outreach, and exceptional service. The position supports members through onboarding, wellness consultations, progress encouragement, fitness equipment and exercise instruction, and connections to appropriate programs. It also promotes memberships and services, conducts tours and follow-ups, pursues sales and retention goals, and participates in community outreach. Operational duties include processing memberships, payments, and registrations; maintaining data integrity and confidentiality; and upholding YMCA policies and safety requirements. The role participates in staff meetings, trainings, campaigns, and special events, and models YMCA Core Values and Cause-Driven Leadership competencies.
Requirements
- Strong interpersonal and communication skills.
- Ability to inspire others, handle multiple priorities, and work collaboratively across departments.
- Proficiency in Microsoft Office and member management systems.
- Ability to build relationships, meet sales goals, and motivate others toward healthy living.
- Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
- Ability to perform essential job functions with or without reasonable accommodations, including the physical, visual, and auditory abilities required for the role.
- Ability to stand for extended periods and lift up to 20 pounds.
- Auditory and visual ability to observe and respond to situations in fitness and membership areas.
Nice To Haves
- High school diploma preferred; a bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field is also preferred.
- 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.
Responsibilities
- Create a welcoming, inclusive, and supportive environment by greeting and engaging members and guests.
- Build relationships with members, learn their goals, and connect them to YMCA programs, wellness services, and community activities.
- Facilitate small-group connections to promote belonging and ongoing engagement.
- Conduct new-member onboarding sessions and wellness consultations to help members set and pursue healthy living goals.
- Respond to member inquiries, compliments, and concerns promptly and courteously, resolving issues with care and accountability.
- Promote YMCA memberships, programs, and services through tours, community outreach, and referral campaigns.
- Conduct prospective-member interviews, tours, and follow-ups, inviting prospective members to join.
- Meet or exceed individual and team membership sales and retention goals.
- Implement grassroots and digital outreach strategies to engage local communities and attract members.
- Conduct member retention calls and exit interviews to strengthen relationships and address participation barriers.
- Monitor members’ wellness progress, offer encouragement, and connect them to appropriate programs.
- Demonstrate and instruct members in safe and effective use of fitness equipment and exercise techniques as needed.
- Monitor fitness-center activity to support safety, cleanliness, and a positive environment.
- Assist with health education initiatives, fitness challenges, and community well-being events.
- Process memberships, payments, and registrations accurately while maintaining data integrity.
- Follow cash-handling procedures and maintain confidentiality of member information.
- Uphold YMCA policies concerning safety, supervision, mandated reporting, and risk management.
- Participate in staff meetings, trainings, association-wide campaigns, community outreach, and special events as required.
- Build relationships and partnerships with community leaders, local businesses, and local government through grassroots outreach.
- Model and enforce the YMCA Code of Conduct, Core Values, and Six Pillars of Character in interactions with members, guests, volunteers, and staff.
- Develop competencies in mission advancement, collaboration, operational effectiveness, and personal growth.
- Perform other duties as assigned by the supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
