Belonging and Well-Being Champion
About The Position
The Belonging and Well-Being Champion fosters belonging, health, and connection across YMCA membership and wellness experiences. Combining member health support with membership sales and service, this frontline ambassador welcomes members and guests, connects them with programs and people, supports their wellness goals, and contributes to membership growth and retention. The role advances the YMCA’s mission through relationship-building, proactive outreach, and excellent service. The position supports member engagement and onboarding, membership sales and retention, healthy living activities, and accurate membership and payment operations. It also participates in community outreach, staff meetings, training, and association-wide initiatives while upholding YMCA safety, conduct, and risk-management policies.
Requirements
- Strong interpersonal and communication skills.
- Ability to inspire others, handle multiple priorities, and work collaboratively across departments.
- Proficiency in Microsoft Office and member management systems.
- Ability to build relationships, meet sales goals, and motivate others toward healthy living.
- Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
- Ability to perform essential job functions with or without reasonable accommodations.
- Ability to stand for extended periods and lift up to 20 pounds.
- Auditory and visual ability to observe and respond to situations in fitness and membership areas.
Nice To Haves
- High school diploma preferred; a bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field is also preferred.
- One to two years of experience in membership sales, customer service, or health and wellness coaching preferred.
Responsibilities
- Create a welcoming, inclusive, and supportive environment by greeting and engaging members and guests.
- Build relationships with members, understand their goals, and connect them to YMCA programs, wellness services, and community activities.
- Facilitate small-group connections to strengthen belonging and ongoing engagement.
- Conduct new-member onboarding sessions and wellness consultations.
- Respond to member inquiries, compliments, and concerns, resolving issues with care and accountability.
- Promote YMCA memberships, programs, and services through tours, community outreach, and referral campaigns.
- Conduct prospective-member interviews, tours, and follow-ups, inviting prospective members to join.
- Work toward individual and team membership sales and retention goals.
- Implement grassroots and digital outreach to engage local communities and attract members.
- Conduct member-retention calls and exit interviews to strengthen relationships and address barriers to participation.
- Support members’ health and wellness goals by monitoring progress, encouraging them, and connecting them to appropriate programs.
- Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
- Monitor fitness-center activity to support safety, cleanliness, and a positive environment.
- Assist with health education initiatives, fitness challenges, and community well-being events.
- Process memberships, payments, and registrations accurately and maintain data integrity.
- Follow cash-handling procedures and protect the confidentiality of member information.
- Uphold YMCA policies on safety, supervision, mandated reporting, and risk management.
- Participate in staff meetings, trainings, and association-wide campaigns, including the Annual Support Campaign.
- Engage members in YMCA programs, the Annual Support Campaign, and special events.
- Participate in community outreach and build relationships with community leaders, local businesses, and local government.
- Model the YMCA Code of Conduct, Core Values, and Six Pillars of Character in dealings with members, guests, volunteers, and coworkers.
- Develop and demonstrate competencies in mission advancement, collaboration, operational effectiveness, and personal growth.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
