Belonging and Well-Being Champion

YOUNG MENS CHRISTIAN ASSOCIATION OF METROPOLITAN LOS ANGELES•Los Angeles, CA

8d•$18 - $18•Onsite

About The Position

The Belonging and Well-Being Champion fosters belonging, health, and connection across YMCA membership and wellness experiences. Combining member engagement and health support with membership sales and service, this frontline ambassador welcomes members and guests, connects them with programs and people, supports their wellness goals, and contributes to membership growth and retention. Through relationship-building, proactive outreach, and exceptional service, the role advances the YMCA’s mission of strengthening community through healthy living and inclusion. The position supports members through onboarding, wellness consultations, equipment instruction, progress monitoring, and connections to appropriate programs. It also promotes memberships and services, conducts tours and follow-ups, supports sales and retention goals, and helps ensure safe, clean, and positive member spaces. The role processes memberships and registrations, follows YMCA safety and compliance policies, participates in staff meetings and trainings, and contributes to community outreach and campaigns. The position is part-time, up to 29 hours, based in Porter Ranch, California, with no travel. The stated hourly pay is $18.47.

Requirements

Strong interpersonal and communication skills.
Ability to inspire others, handle multiple priorities, and work collaboratively across departments.
Proficiency in Microsoft Office and member management systems.
Ability to perform essential job functions with or without reasonable accommodations, including the physical, visual, and auditory abilities needed for the role.
Ability to stand for extended periods and lift up to 20 pounds.
Auditory and visual ability to observe and respond to situations in fitness and membership areas.
Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.

Nice To Haves

High school diploma preferred; a bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field is also preferred.
One to two years of experience in membership sales, customer service, or health and wellness coaching preferred.
Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.

Responsibilities

Create a welcoming, inclusive, and supportive environment by greeting and engaging with members and guests.
Build relationships with members, understand their goals, and connect them to YMCA programs, wellness services, and community activities.
Facilitate small-group connections to improve member belonging and engagement.
Conduct new-member onboarding sessions and wellness consultations.
Respond to member inquiries, compliments, and concerns, resolving issues courteously and accountably.
Promote YMCA memberships, programs, and services through tours, community outreach, and referral campaigns.
Conduct prospective member interviews, tours, and follow-ups, inviting prospects to join.
Work toward individual and team membership sales and retention goals.
Use grassroots and digital outreach strategies to engage local communities and attract members.
Conduct member retention calls and exit interviews to strengthen relationships and address participation barriers.
Monitor members’ progress toward wellness goals, encourage them, and connect them to suitable programs.
Demonstrate and instruct safe and effective use of fitness equipment and exercise techniques as needed.
Monitor fitness-center activity for safety, cleanliness, and a positive environment.
Assist with health education initiatives, fitness challenges, and community wellbeing events.
Process memberships, payments, and registrations accurately while maintaining data integrity.
Follow cash-handling procedures and protect the confidentiality of member information.
Uphold YMCA policies concerning safety, supervision, mandated reporting, and risk management.
Participate in staff meetings, trainings, and association-wide campaigns, including the Annual Support Campaign.
Model and enforce the YMCA Code of Conduct, Core Values, and Six Pillars of Character in dealings with members, guests, volunteers, and coworkers.
Engage members regarding YMCA programs, the Annual Support Campaign, and special events.
Participate in grassroots community outreach and build relationships and partnerships with community leaders, local businesses, and local government.
Develop competencies in mission advancement, collaboration, operational effectiveness, and personal growth.
Perform other duties as assigned by the supervisor.