Belonging and Well-Being Champion (5233)

YMCA of Metropolitan Los Angeles•Reseda, CA

About The Position

The Belonging and Well-Being Champion fosters belonging, health, and connection across YMCA membership and wellness experiences. Combining member engagement and health support with membership sales and service, this frontline ambassador welcomes members and guests, connects them with programs and people, supports wellness goals, and helps grow and retain membership. The role advances the YMCA’s mission through relationship-building, proactive outreach, and exceptional service. The position supports members through onboarding, wellness consultations, fitness guidance, and connections to programs and community activities. It also promotes membership and services, conducts tours and follow-ups, supports retention, and helps ensure safe, positive, and well-maintained member spaces. The Champion processes memberships and registrations, follows YMCA policies and procedures, and demonstrates the YMCA’s core values and leadership competencies.

Requirements

Strong interpersonal and communication skills.
Ability to inspire others, handle multiple priorities, and work collaboratively across departments.
Proficiency in Microsoft Office and member management systems.
Ability to build relationships, meet sales goals, and motivate others toward healthy living.
Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
Ability to perform essential job functions with or without reasonable accommodations, including the physical, visual, and auditory abilities needed for the role.

Nice To Haves

High school diploma preferred.
Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field preferred.
1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.

Responsibilities

Create a welcoming, inclusive, and supportive environment by greeting and engaging members and guests.
Build relationships with members, learn their goals, and connect them with YMCA programs, wellness services, and community activities.
Facilitate small-group connections to support member belonging and long-term engagement.
Conduct new member onboarding sessions and wellness consultations.
Respond promptly and courteously to member inquiries, compliments, and concerns, resolving issues with care and accountability.
Promote YMCA membership, programs, and services through tours, community outreach, and referral campaigns.
Conduct prospective member interviews, tours, and follow-ups, inviting prospective members to join.
Work toward individual and team membership sales and retention goals.
Implement grassroots and digital outreach strategies to engage local communities and attract new members.
Conduct member retention calls and exit interviews to strengthen relationships and address participation barriers.
Support members' health and wellness goals by monitoring progress, encouraging them, and connecting them with appropriate programs.
Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
Monitor fitness center activity to support safety, cleanliness, and a positive environment.
Assist with health education initiatives, fitness challenges, and community wellbeing events.
Process memberships, payments, and registrations accurately while maintaining data integrity.
Follow cash-handling procedures and protect the confidentiality of member information.
Uphold YMCA policies for safety, supervision, mandated reporting, and risk management.
Participate in staff meetings, trainings, association-wide campaigns, and community outreach.
Engage members regarding their participation in YMCA programs, the Annual Support Campaign, and special events.
Build relationships and partnerships with community leaders, local businesses, and local government through grassroots outreach.
Model and uphold the YMCA Code of Conduct, Six Pillars of Character, and YMCA Core Values.
Develop and demonstrate competencies in mission advancement, collaboration, operational effectiveness, and personal growth.
Perform other duties as assigned by the supervisor.