Belonging and Well-Being Champion (5180)

YMCA of Metropolitan Los Angeles•Porter Ranch, CA

About The Position

The Belonging and Well-Being Champion fosters belonging, health, and connection across YMCA membership and wellness experiences. Combining member engagement and health support with membership sales and service, this frontline ambassador welcomes members and guests, connects them to programs and people, helps them pursue wellness goals, and supports membership growth and retention. The role advances the YMCA’s mission through relationship-building, proactive outreach, and exceptional service. The position engages members and prospective members, conducts onboarding and wellness consultations, promotes memberships and programs, supports healthy living, and helps maintain a safe and positive environment. It also processes memberships and registrations, follows YMCA policies and procedures, participates in training and outreach, and demonstrates YMCA values and Cause Driven Leadership competencies.

Requirements

High school diploma preferred; a bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field is also preferred.
Strong interpersonal and communication skills.
Ability to inspire others, handle multiple priorities, and work collaboratively across departments.
Proficiency in Microsoft Office and member management systems.
Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
Ability to perform essential job functions with or without reasonable accommodations, including standing for extended periods and lifting up to 20 pounds.
Auditory and visual ability to observe and respond to situations in fitness and membership areas.

Nice To Haves

One to two years of experience in membership sales, customer service, or health and wellness coaching.
Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.

Responsibilities

Create a welcoming, inclusive, and supportive environment by greeting and engaging members and guests.
Build relationships with members, learn about their goals, and connect them to YMCA programs, wellness services, and community activities.
Facilitate small-group connections to strengthen belonging and long-term engagement.
Conduct new-member onboarding sessions and wellness consultations to help members set and pursue healthy living goals.
Respond promptly and courteously to member inquiries, compliments, and concerns, resolving issues with care and accountability.
Promote YMCA memberships, programs, and services through tours, community outreach, and referral campaigns.
Conduct prospective-member interviews, tours, and follow-ups, inviting prospects to join the YMCA.
Meet or exceed individual and team membership sales and retention goals.
Use grassroots and digital outreach strategies to engage local communities and attract new members.
Conduct member-retention calls and exit interviews to strengthen relationships and address participation barriers.
Support members’ health and wellness goals by monitoring progress, encouraging them, and connecting them to appropriate programs.
Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
Monitor the fitness center for safety, cleanliness, and a positive environment.
Assist with health education initiatives, fitness challenges, and community well-being events.
Process memberships, payments, and registrations accurately while maintaining data integrity.
Follow cash-handling procedures and protect confidential member information.
Follow YMCA policies for safety, supervision, mandated reporting, and risk management.
Participate in staff meetings, trainings, and association-wide campaigns such as the Annual Support Campaign.
Model and uphold the YMCA Code of Conduct, Core Values, and Six Pillars of Character in dealings with members, guests, volunteers, and staff.
Engage members regarding their participation in YMCA programs, the Annual Support Campaign, and special events.
Participate in community outreach and build relationships and partnerships with community leaders, local businesses, and local government.
Develop competencies in mission advancement, collaboration, operational effectiveness, and personal growth.
Perform other duties as assigned by the supervisor.