Bellperson

Hilton Grand Vacations • Winter Garden, FL

7d

About The Position

The Bellperson greets and escorts owners and guests to their rooms, helping ensure guests are happy and their stay gets off to an excellent start. As one of the first people guests interact with at the property, the Bellperson provides a welcoming arrival, explains room features and property amenities, and responds to guest requests. The role also supports a safe, clean, and organized entrance and lobby, assists other departments as needed, and helps create personal connections with members by learning their names, preferences, and routines.

Requirements

• At least 6 months of customer service experience.
• Valid driver's license.
• Self-starting personality with an even disposition.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 150 pounds.
• Ability to stand, sit, or walk for extended periods or an entire work shift and withstand extreme outdoor weather conditions.
• Ability to move at the speed required to respond to work situations, such as running, walking, or jogging, with or without reasonable accommodations.

Nice To Haves

• At least 1 year of prior Bellperson experience.
• Proven resort or hotel hospitality experience.

Responsibilities

• Supervise the property entrance and accept guest arrivals.
• Greet and assist owners and guests, including transporting and securing luggage.
• Deliver messages and assist with room moves, groceries, and other inquiries.
• Report problems or unusual activities to management.
• Keep the front entrance and lobby organized, safe, and clean.
• Carry out reasonable management requests, including assisting other departments when needed.
• Learn and use members' names, preferences, and routines and develop personal connections with them.
• Explain room amenities, property services, and activities available to guests.
• Deliver messages, express check-out folios, newspapers, and other requested items.
• Retrieve, transport, organize, and store luggage in designated areas.
• Identify and explain room features, such as room keys, minibars, ice and vending areas, in-room safes, and valet laundry services.
• Drive, park, and retrieve passenger vehicles with automatic or manual transmissions, and record advance transportation requests as needed.
• Remain alert to undesirable persons on the premises and act as a Safety & Security advocate.
• Complete special projects assigned by leadership and respond to guest requests.
• Pitch in with coworkers' duties and contribute as a teammate.

Benefits

• Day 1 eligibility for medical, dental, and vision benefits.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed