Bellperson

Hilton Grand Vacations • Orlando, FL

3d

About The Position

The Bellperson is the first point of contact for owners and guests at the resort, greeting and escorting them to their rooms and helping ensure their stay starts well. The role includes assisting with luggage and transportation, explaining room features and resort amenities, responding to guest requests, maintaining a safe and welcoming entrance and lobby, and supporting other departments as needed. Bellpersons are expected to provide attentive, personalized service and contribute to guest satisfaction as part of a collaborative team.

Requirements

• At least 6 months of customer service experience.
• Valid driver’s license.
• Self-starting personality with an even disposition.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 150 pounds.
• Ability to stand, sit, or walk for extended periods or an entire work shift, and withstand outdoor extreme weather conditions.
• Ability to move at the speed needed to respond to work situations, such as running, walking, or jogging, with or without reasonable accommodations.
• Positive demeanor and cheerful smile.

Nice To Haves

• At least 1 year of prior Bellperson experience.
• Proven resort or hotel hospitality experience.

Responsibilities

• Supervise the property entrance and accept guest arrivals.
• Greet and assist owners and guests, transporting or securing their luggage appropriately.
• Deliver messages and assist with room-move requests, groceries, and other inquiries.
• Report problems or unusual activities to management.
• Keep the front entrance and lobby organized, safe, and clean.
• Carry out reasonable management requests, including assisting other departments when needed.
• Learn and use members’ names, preferences, and routines, building personal connections with them.
• Explain room amenities, property services, and activities to guests.
• Deliver messages, express check-out folios, newspapers, and other requested items.
• Retrieve, transport, organize, and store luggage in the designated area.
• Identify and explain room features, including room keys, minibars, ice and vending areas, in-room safes, and valet laundry services.
• Drive, park, and retrieve passenger vehicles with automatic or manual transmissions, and record advance transportation requests as needed.
• Remain alert to undesirable persons on the property and act as a safety and security advocate.
• Complete special projects assigned by leadership and respond to guest requests to support guest satisfaction.
• Pitch in with coworkers’ duties and contribute as a team member.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed