Bellperson

The Westgate Hotel • San Diego, CA

7d

About The Position

The Bellperson serves as a first and last point of contact for guests at The Westgate Hotel, delivering warm, personalized service in a luxury hospitality environment. The role welcomes guests on arrival and departure, assists with and transports luggage, escorts guests to their rooms, provides information about hotel amenities and local attractions, and helps coordinate guest transportation. Bellpersons operate hotel vehicles as a regular job duty and must hold a valid California driver’s license with a satisfactory driving record. They collaborate with the Front Desk and other departments to support smooth guest service operations. This is a non-exempt hourly position requiring flexible availability, including mornings, evenings, weekends, holidays, and occasional overnight shifts. Scheduling may vary based on occupancy, events, and business needs.

Requirements

• Valid California driver’s license and satisfactory driving record.
• Friendly, outgoing, guest-oriented personality and a passion for creating memorable experiences.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm and professional in a fast-paced environment.
• Ability to anticipate guest needs and provide personalized service.
• Ability to work effectively as part of a team and independently.
• Professional appearance and demeanor consistent with luxury hospitality standards.
• Flexible availability for mornings, evenings, weekends, holidays, varying shifts, and occasional overnight shifts.
• Ability to stand and walk for extended periods; frequently lift, carry, push, and pull luggage and equipment weighing up to 75 pounds; bend, stoop, reach, and maneuver luggage carts and guest belongings; and work outdoors in varying weather conditions.

Nice To Haves

• High school diploma or equivalent.
• Previous hospitality, hotel, valet, or customer service experience.
• Knowledge of San Diego attractions, restaurants, and local experiences.

Responsibilities

• Greet guests promptly and courteously upon arrival and departure.
• Load and unload guest luggage and provide personalized assistance.
• Safely operate hotel vehicles to transport guests and perform job-related duties.
• Escort guests to their rooms and explain hotel amenities, services, and features.
• Recommend and provide directions to local attractions, dining, transportation, and points of interest in San Diego.
• Deliver requested guest items to rooms, including amenities, packages, luggage, and special requests.
• Keep the bell desk and lobby areas clean, organized, and professional.
• Coordinate guest transportation, including taxis, shuttles, and valet requests.
• Assist with room moves and group arrivals and departures.
• Log and tag stored luggage accurately and follow hotel security and safety procedures.
• Communicate with the Front Desk and other hotel departments to support seamless operations.
• Respond to guest questions and requests professionally and urgently.
• Know and follow hotel emergency procedures and safety protocols.
• Maintain a polished, professional appearance and deliver service consistent with the hotel’s luxury standards.
• Perform additional duties as assigned to support hotel operations.

Benefits

• Medical, dental, vision, and voluntary benefits.
• 401(k) retirement plan.
• Wellness and Employee Assistance Program.
• PerkSpot employee discount program.
• Hotel stay discounts.
• Employee meals.
• AquaVie Fitness & Spa membership discount.
• Training and career growth opportunities.
• Discounts at Grand America Hotels & Resorts properties.
• Convenient access to trolley station and downtown bus routes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED