Bellperson

Innisfree Hotels•Pensacola Beach, FL

About The Position

The Bell Person is primarily responsible for greeting and welcoming hotel guests and assisting with their luggage upon arrival. The role demonstrates high standards of hospitality and responds to guest requests promptly and courteously. Bell Persons assist guests in the lobby and at the concierge or reception desk, escort guests to their rooms, explain room amenities, and check rooms for order and adequate supplies. They also provide valet services, assist with guest arrangements and inquiries, and may operate and drive a hotel shuttle where applicable. The position is at Hilton Pensacola Beach. Innisfree Hotels describes its workplace as inclusive and care-oriented, where employees matter and their voices are heard.

Requirements

High school diploma or equivalent.
Ability to read, write, and speak English effectively to communicate with guests and team members.
Commitment to excellent customer service.
Friendliness, problem-solving ability, and organizational skills.
Ability to communicate effectively and handle disgruntled guests and difficult situations.
Ability to multitask.
Ability to work as part of a team.
Ability to work independently with minimal supervision and a high degree of autonomy.
Valid driver's license and clean driving record when applicable at the property.

Nice To Haves

Previous experience in the hospitality industry.

Responsibilities

Approach interactions with guests and employees in a friendly, service-oriented manner and maintain a positive demeanor.
Promote a positive and caring work environment by addressing and resolving conflict calmly and with poise.
Maintain regular attendance according to schedules that vary with property needs.
Be available at the concierge or reception desk or in the lobby to assist guests, colleagues, and visitors.
Greet arriving guests and make them feel welcome by following the 5/10 rule.
Escort guests to assigned rooms, place their luggage, inspect rooms for order and adequate supplies, explain room amenities, offer further assistance, and secure the room.
Respond to guest requests promptly, efficiently, and courteously.
Review the daily arrival list for VIPs and guests with special needs and prepare to assist them.
Arrange special services for guests, such as reservations, taxis, directions, or a small surprise for a special occasion.
Provide valet services to arriving and departing guests.
Assist with telephone calls, including taking messages, transferring calls, and answering inquiries.
Maintain accurate knowledge of the property, its amenities, and surrounding areas.
Operate and drive the shuttle when applicable at the property.
Follow company policies, procedures, and standards.
Perform other duties assigned by management.