Bellperson

Hilton Palacio del Rio (Zachry) • San Antonio, TX

13d • Onsite

About The Position

The Bell Person is responsible for providing courteous, efficient, and personalized service to hotel guests by assisting with luggage handling, guest arrivals and departures, and general guest support. This role plays a key part in creating a positive first and last impression while supporting Front Office operations and enhancing the overall guest experience at a full-service hotel.

Requirements

• High School Diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to lift, carry, push, or pull luggage and packages (up to 50 lbs.).
• Ability to stand, walk, and remain active for extended periods.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Commitment to providing exceptional guest service.

Nice To Haves

• Previous hospitality, guest service, or bell service experience preferred.
• Experience working in a full-service hotel environment preferred.
• Knowledge of local attractions and transportation options preferred.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Valid driver’s license preferred.

Responsibilities

• Greet guests promptly and professionally upon arrival.
• Assist guests with luggage handling, delivery to guest rooms, and vehicle unloading/loading.
• Escort guests to rooms and explain hotel features, amenities, and services.
• Assist with guest departures, retrieving luggage and coordinating transportation as needed.
• Provide guests with directions, recommendations, and general information about hotel amenities and local attractions.
• Respond promptly and courteously to guest requests or inquiries.
• Assist guests with special needs, packages, or deliveries.
• Maintain a friendly, professional, and service-oriented demeanor at all times.
• Coordinate with valet services or transportation providers as needed.
• Assist guests with arranging taxis, rideshares, or shuttle services.
• Monitor guest drop-off and pick-up areas to ensure safety and organization.
• Support traffic flow and curbside operations during peak periods.
• Handle guest luggage and property with care and attention to detail.
• Report suspicious activity, safety hazards, or guest concerns to management immediately.
• Follow hotel security procedures when entering guest rooms or handling guest belongings.
• Assist with emergency procedures and guest evacuations if necessary.
• Work closely with Front Desk, Concierge, Valet, and Housekeeping teams.
• Communicate guest requests, room issues, or service needs to appropriate departments.
• Assist with group arrivals, VIP guests, and special events.
• Support Front Office operations during high-volume periods.
• Maintain cleanliness and organization of the bell stand, luggage storage areas, and entrance.
• Assist with package handling, storage, and delivery.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the role.

Benefits

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED