Bellperson

WINDSOR CAPITAL GROUP•Walnut Creek, CA

7d•Onsite

About The Position

The Bellperson welcomes hotel guests, assists with luggage, escorts guests to their rooms, and helps ensure they feel comfortable and informed throughout their stay. The role also involves explaining room features, sharing information about hotel services and local attractions, responding proactively to guest needs, delivering items, and safely transporting guests when needed. This is a part-time position requiring availability Friday through Sunday. Schedules may vary based on business needs, and flexibility to work any day of the week, including weekends and holidays, may be required.

Requirements

High school diploma or GED equivalent, or an equivalent level of education and experience.
Ability to follow specific oral and written instructions reliably and consistently carry out guest service tasks.
Strong interpersonal skills and the ability to assist guests from all backgrounds with warmth and professionalism.
Maintain a professional appearance and manner while representing the hotel.
Ability to perform repetitive lifting, bending, stooping, walking, pushing, and pulling; stand for extended periods; and lift up to 100 pounds.
Ability to operate hotel vehicles safely and comply with applicable traffic laws.
Knowledge of local attractions, dining, transportation, and services.
Ability to communicate effectively and courteously with guests, management, and coworkers.
Ability to work occasionally in outdoor weather conditions.
Availability must include Friday through Sunday; flexibility to work any day of the week, including weekends and holidays, may be required.

Responsibilities

Meet and greet guests arriving at the hotel by all forms of transportation with a warm, professional welcome.
Escort incoming guests to their rooms and assist with luggage during arrival and departure.
Inspect guest rooms during escorts to ensure they are in order and adequately supplied.
Explain room features, including the television, telephone, climate controls, and in-room entertainment systems.
Provide information about hotel services, facilities, local points of interest, and entertainment attractions.
Proactively offer assistance and answer guest questions throughout the hotel and property.
Page guests in the lobby, dining rooms, or other areas as needed.
Deliver messages, packages, suitcases, and other items, and run errands for guests.
Operate hotel vehicles safely and responsibly when transporting guests.
Perform other duties as assigned by a manager or supervisor.

Benefits

Medical, dental, vision, life, and disability insurance for eligible employees.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
401(k) and Roth 401(k) plans.
Employee Assistance Program (EAP).
Career growth opportunities and promotion from within.
Paid Time Off (PTO).
Paid sick leave.
Employee hotel discounts.
Complimentary on-shift meals at participating hotels.
Recognition and rewards program, including performance awards, milestone celebrations, and incentive programs.