Bellperson

Omni Hotels & Resorts•Oklahoma City, OK

About The Position

The Bellperson delivers excellent guest service by building relationships with guests, providing personalized service, and anticipating and meeting guest needs. The role supports hotel operations by assisting guests with luggage, directions, transportation, reservations, deliveries, and other requests. It also includes maintaining bell equipment and storage areas, coordinating with other departments, supporting guest-complaint resolution, and training and supervising bell staff.

Requirements

Must be at least 21 years of age.
Previous luxury hotel experience is required.
Ability to stand for the entire scheduled shift.

Responsibilities

Maintain bell carts through cleaning and routine maintenance, coordinating with Engineering when needed.
Use friendly and appropriate expressions when engaging with guests.
Supervise bell staff and ensure they perform their duties efficiently.
Assist with restaurant and limousine reservations for guests.
Deliver parcels, mail, and special deliveries to guestrooms.
Keep the bell storage closet clean and tidy.
Follow up on guest complaints to ensure problems are resolved.
Coordinate with departments such as housekeeping and maintenance to support guest satisfaction.
Use bell carts effectively and cautiously.
Maintain a lobby presence while on shift.
Direct guests to the Front Desk or meeting rooms.
Call taxis or shuttles for guests as needed.
Assist guests with retrieving and loading luggage.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Engage in conversation with guests.
Help guests locate hotel areas, walking them to their destination when possible.
Train new bell staff on hotel procedures and protocols.
Maintain a daily bell log for arrivals and departures.
Send a daily email with information needed by the next shift.
Inventory tools of the trade, including radios, door stops, and bell carts.