Bellperson

Marriott•Naples, FL

About The Position

The Bellperson greets and escorts guests to their rooms, assists them with entering and leaving the property and vehicles, and transports, stores, and retrieves luggage. The role explains room features, property amenities, services, hours, and local attractions; provides directions; arranges guest transportation; and communicates parking procedures. The Bellperson delivers thoughtful guest service while following company policies, maintaining a professional appearance and confidentiality, reporting unsafe conditions, and meeting quality standards. The role also involves working collaboratively with colleagues and performing other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to move at the speed needed to respond to work situations.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing over 75 pounds with assistance.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and escort guests to rooms.
Open doors and assist guests and visitors entering and leaving the property.
Explain property amenities, services, hours of operation, local areas of interest, and activities.
Identify and explain room features, including room keys, minibars, ice and vending areas, in-room safes, and valet laundry services.
Transport guest luggage to and from guest rooms or the designated bell area, and assist with luggage storage and retrieval.
Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
Provide directions and arrange transportation such as taxicabs, shuttles, or limousine and sedan services; record advance transportation requests as needed.
Communicate parking procedures to guests and visitors.
Follow company policies and procedures, and report accidents, injuries, and unsafe work conditions to a manager.
Maintain awareness of undesirable persons on the property.
Maintain a clean and professional uniform and appearance, and protect confidential proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and develop positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.